Gloucester Road Medical Centre rdMM2DPW
Responsibilities include handling prescription queries, conducting medicines reconciliation, and promoting electronic repeat dispensing and online ordering. Candidates should possess a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences and professional registration with the General Pharmaceutical Council (GPhC). Strong communication, analytical skills, and a commitment to continuous professional development are essential, along with a proactive approach to working independently and as part of a team. The position offers a salary of up to £40,159, depending on experience.
This is an exciting role within our Primary Care Network two large GP Practices working collaboratively in North Bristol. Pharmacy technicians play an important role, complementing clinical pharmacists, ICB pharmacists, community pharmacists and other members of the PCN multi-disciplinary team.
The post holder will work with our non clinical prescription clerks, our pharmacists and with our wider team. The role will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.
The role will also include training and development of practice based prescribing clerks and administrators to support improved co-ordination and effective medicines management within general practice, especially with relation to repeat prescribing systems and processes. The post is likely to include some team leadership of our prescription clerks as part of our individual practice structures.
Salary of up to £40,159 (Depending on Experience)
Undertake patient supporting roles to ensure effective medicines use
Day to day handling of prescription queries
Medicines reconciliation post discharge and on other transfers of care
To update and maintain accurate patient medication records on the practice clinical computer system including advice given and action taken.
Delivery of training and development to practice based prescribing clerks and administrators to support improve co-ordinator and effective pharmacy administration within General Practice
Promotion of Electronic Repeat Dispensing (eRD) and online ordering
Develop relationships with other pharmacy professionals
Support practice reception teams in streaming general prescription requests.
Support the implementation of prescribing policies and guidance
Support the PCN to deliver on our Quality agenda
Support the PCN in reviewing and developing practice policies for CQC requirements
About us
Main duties of the job
Clinical
Undertake patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.
Day to day handling of prescription queries within area of own competence
Medicines reconciliation post discharge and on other transfers of care
To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken
Delivery of training and development to practice based prescribing clerks and administrators to support improved co-ordination and effective pharmacy administration within General Practice.
As determined by the PCN, support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies
Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.
Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act and GDPR; Caldicott Guidelines and the Confidentiality Code of Conduct
Technical and administrative
Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.Review and action safety alerts, dissemmiate where needed
Implement efficient ordering and return processes and reducing medication wastage.
Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).
Promotion of Electronic Repeat Dispensing (eRD) and online ordering
Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, commissioners, community pharmacy, secondary care and mental health.
Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.
Support the implementation of prescribing policies and guidance within GP practices, care homes and other primary care settings.
Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services
Support the PCN in reviewing and developing practice policies for CQC requirements
General
The postholder will:
Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.
The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the PCN
part of this employment, with such training to include:
o Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
o Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
o Alert other team members to issues of quality and risk
o Assess own performance and take accountability for own actions, either directly or under supervision
o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
o Work effectively with individuals in other agencies to meet patients needs
o Effectively manage own time, workload and resources
Person Specification PCN Pharmacy Technician
Qualifications and Experience
Essential
BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
Professional registration with GPhC
Evidence of continued professional development (CPD)
Desirable
Evidence of working as a registered pharmacy technician in general practice
Postgraduate qualifications of a relevant nature. e.g. FdSc in Medicines Management/Pharmacy Services; BTEC Therapeutics
Knowledge and Understanding
Essential
Knowledge of the principles of medicines optimisation
Good clinical pharmacy knowledge including terminology
Knowledge and understanding of pharmacy law and ethics and current legislation
Desirable
Relevant advanced theoretical and practical knowledge of Primary Care Networks, General Practice and evidence-based medicine
An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
Skills and Competencies
Essential
Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
Essential
Able to analyse and interpret prescribing data
Essential
Has attention to detail, able to work accurately, identifying errors quickly and easily
Essential
Able to effectively manage allocated resources
Essential
Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Essential
Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
Essential
Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
Essential
Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
Essential
An excellent understanding of data protection and confidentiality issues
Desirable
Understand the aims of current healthcare policy within the PCN
Attributes
Essential
Works effectively indepe Works independently and as a member of a team
Essential
Able to direct and support others
Essential
Continued commitment to improve skills and ability in new areas of work
Essential
Self-motivated and proactive
Essential
Continued commitment to improve skills and ability in new areas of work
Essential
Able to undertake the demands of the post with reasonable adjustments if required
Essential
Independently mobile to be able to work across several sites and travel to meet with stakeholders
Essential
Adaptability, flexibility and ability to cope with uncertainty and change
Essential
Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
Essential
Excellent time keeping and prioritisation skills
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