This is an interesting position involving various clerical duties within our administrative team.We are looking for a friendly, confident person who thrives in a busy environment and works well under pressure.The successful candidate will enjoy working with the public with good communication skills and a professional telephone manner. You will need to use your initiative as well as inputting as part of our current team.
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Code data on the clinical IT system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Support all clinical staff with general tasks as requested
REPORTING TO: The Practice Manager
PROBATIONARY PERIOD: 3 months
ANNUAL LEAVE: 4 weeks pro rata plus bank holidays
HOURS: Hours to be mutually agreed across on a rota basis within the hours of 7.30am & 7pm Monday - Friday
JOB SUMMARY
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
DAY TO DAY DUTIES
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Code data on the clinical IT system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Support all clinical staff with general tasks as requested