Medical Receptionist inRotherham inRotherham PUBLISHED
THU 14 NOV 2024
PERMANENT GOOD SALARY
Manor Field Surgery rnTFnyOr
Flexible working hours, The role allows for a part-time commitment of 23 hours per week, with a schedule that can accommodate personal needs.
Training opportunities, Experience is preferred but not essential, and comprehensive training is provided, allowing for skill development and career growth.
Team environment, Working as part of a friendly practice team fosters collaboration and camaraderie, making work more enjoyable.
Patient interaction, The role provides the chance to interact with patients and assist them in navigating healthcare services, contributing to community health.
Variety of tasks, Daily responsibilities include a blend of administrative and customer service tasks, ensuring a dynamic work environment.
Professional development, Regular involvement in training and annual appraisals encourages continuous improvement and recognition of performance.
Manor Field Surgery in Rotherham is seeking a reliable Medical Receptionist to join their friendly practice for a part-time position of 23 hours per week. Candidates should possess good telephone, communication, and keyboard skills, with medical receptionist experience preferred but not essential, as training will be provided. The working hours include shifts on Monday, Wednesday, Thursday, and Friday, with flexibility required for covering colleague shifts.
Key responsibilities entail delivering a professional reception service, managing appointments through the SystmOne system, handling patient inquiries, ensuring confidentiality, and assisting with online triaging requests. Additional tasks consist of processing prescriptions, managing patient communications, and performing general administrative duties like filing and data entry. The role also includes maintaining security protocols and being sensitive to patient confidentiality within a busy office environment.
Key responsibilities entail delivering a professional reception service, managing appointments through the SystmOne system, handling patient inquiries, ensuring confidentiality, and assisting with online triaging requests. Additional tasks consist of processing prescriptions, managing patient communications, and performing general administrative duties like filing and data entry. The role also includes maintaining security protocols and being sensitive to patient confidentiality within a busy office environment.
Manor Field Surgery are looking for a reliable team player with good telephone, communication and keyboard skills to join our busy but friendly practice for 23 hours per week.
The working pattern when fully trained will be:
Monday: 10.00 - 15.00
Wednesday: 12.30 - 18.30
Thursday: 08.00 - 14.00
Friday: 12.30 - 18.30
The successful candidate will need to be flexible to work morning or evening shifts between 8am and 6.30pm to provide cover for colleagues when required.
Medical receptionist experience is preferred but not essential as training will be provided.
You will be part of our practice team providing a professional, efficient and effective reception service to the practice team, patients and visitors to the practice ensuring confidentiality is maintained at all times.
- Receive and make telephone calls as required
- Direct patients to the most appropriate health professional / service when booking appointments following guidance flow charts
- To advise and assist patients with online triaging requests when needed and action any tasks assigned to the reception team in the online triaging software
- Make, amend and cancel clinical appointments for patients using the practice computerised appointment system (SystmOne)
- Record accurate messages for all clinicians ensuring appropriate and timely dissemination
- Deal with messages from clinicians and ensure appropriate documentation of actions taken
- Generate prescriptions paying particular attention to accuracy
About us
To be part of a practice team providing an efficient and effective reception service to the practice team, patient and visitors to the practice.
General Reception Duties:
- General office duties to include filing, photocopying, typing, answering the telephone and dealing with general enquiries
- To receive and direct patients and visitors on arrival at the practice
- To be a 'Care Navigator' and navigate patients to the most appropriate health professional / service when booking appointments following guidance flow charts
- To advise and assist patients with online triaging requests when needed and action any tasks assigned to the reception team in the online triaging software
- To make, amend and cancel clinical appointments for patients, both face to face and over the telephone, using the practice computerised appointment system including booking patients into hub appointments
- To record accurate messages and requests for home visits and prescriptions etc. for all clinicians ensuring appropriate and timely dissemination
- To deal with messages from clinicians and ensure appropriate documentation of actions taken
- To disseminate test results to patients (paying particular attention to patient confidentiality and practice protocols) including call/recall letters for blood results
- To generate computerised repeat prescriptions for signature by GP and via Electronic Prescription Service (EPS), paying particular attention to accuracy and ensuring that all prescriptions for collection are locked away at the end of the day
- To receive and make telephone calls as required, divert calls and take messages ensuring accuracy of details and prompt appropriate delivery
- To access emails regularly for updates and to action prescription requests, send fit notes and deal with other relevant emails in a timely manner
- Accurate data entry of new registrations and temporary resident patients when required including registration of patients for online services
- To check patient details at every encounter (address, phone/mobile numbers etc) and update details when informed of changes by patient
- To be a chaperone for GP on request if a member of the nursing team is not available
- Responsibility for the day to day handling and recording of petty cash received from patients
- Responsible for the unlocking of cupboards, drawers etc. at the beginning of the day and locking away items at the end of the day following the practice security procedures
- To be responsible for locking of all treatment / consulting rooms at the end of the day
- To be fully conversant with the practice clinical software system through induction and ongoing training and development
Other Relevant Duties:
- To plan and organise own day to day work and to resolve straightforward job related tasks and minor problems with support from Senior Receptionist where necessary
- To assist in the planning and organising of reception staff rotas to provide cover for holidays and sickness in liaison with the Senior Receptionist
- To ensure appropriate handover arrangements with colleagues at the end of each shift
- Attendance at the weekly Monday reception meeting and input into agenda items
- To make refreshments for the practice team and visitors
- To assist in the training of new or less experienced reception staff in the duties required of them
- To take part in annual appraisal and Personal Development Review (PDR)
- To ensure regular involvement in ongoing training and personal development relative to the role and attendance at mandatory In House Training events
- To undertake any other duties as may be determined from time to time which are commensurate with the role and grade
Other information:
- To ensure that all duties are performed accurately and efficiently with particular attention to detail
- To be able to multi-task and maintain a professional and sensitive approach in a busy office environment
- To be able to work as a flexible member of the reception team in providing cover for holidays and sickness, sometimes at short notice.
- To ensure effective lines of communication at all times, both verbally and written
- To daily access the practice email system and use as an effective and preferred means of communication as appropriate
- To comply with the practice security guidelines / health and safety / fire regulations including roll call register
- All duties are to be undertaken with firm commitment to patient confidentiality, the Data Protection Act and in accordance with the relevant policies and protocols of the practice.
This job description is not intended to contain a complete list of duties, but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder to take into account any changing work patterns that are likely to be of a permanent nature.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and your professional background?
2. Why are you interested in working as a medical receptionist at Manor Field Surgery?
3. Do you have any previous experience in a medical or healthcare reception role? If so, could you describe your responsibilities?
4. What specific skills do you possess that make you a good fit for this role?
5. Can you explain your experience with electronic appointment systems, particularly SystmOne or similar software?
1. Can you tell us a bit about yourself and your professional background?
2. Why are you interested in working as a medical receptionist at Manor Field Surgery?
3. Do you have any previous experience in a medical or healthcare reception role? If so, could you describe your responsibilities?
4. What specific skills do you possess that make you a good fit for this role?
5. Can you explain your experience with electronic appointment systems, particularly SystmOne or similar software?
Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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