Clinic Coordinator-EMPCCinLeicesterinLeicesterPUBLISHED THU 5 DEC 2024
Candidates must demonstrate dedication and enthusiasm for innovative healthcare, as well as strong organisational skills to oversee appointment scheduling, document management, and data integrity. The role presents an opportunity to be part of a dynamic team in modern facilities, contributing to the reduction of waiting times and enhancing the patient experience through effective administration within the clinic. Full or part-time hours are available, with occasional Saturday work required.
The East Midlands Planned Care Centre (EMPCC) is a vibrant new Elective CareHub openingDecember 2024. EMPCC will provide a Multi- professional approach providing the right care in rightplaceby a skilledand expertteam. The University Hospitals of Leicester are leading the way in healthcare and transforming the way we work to reduce waiting times, improve patient care and staff experience. Full or part time hours considered and will need to work until 6pm and occasional Saturdays working
The EMPCC will focus on the provision of high volume, low complexity care across a range ofspecialities, promising increased access to healthcare services improving overall experience, increased staff well-being,training and development opportunities, as a well as a chance to work with the latest equipment and techniques.
We are excited to start recruiting to a range of supporting roles, including a central administration team,and we would encourage anyone looking for a new challenge, wanting to work in a dynamic team, in brand new, state of the art facilities to embrace this exciting opportunity.
We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right expertise, passion and personalitywithambitionto workdifferently to transform elective carewe welcome your application
The post holder in conjunction with their team will be responsible for the administration and co-ordination of a patients pathway, from receipt of referral through to outpatient clinics.
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The post holder will be responsible for by making sure all relevant paperwork, medical notes and letters are available for patient appointments.
Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
Adhere to the appropriate guidelines for the overbooking of clinics.
Search for and request all missing notes in line with CMG guidelines, including information from other hospitals.
Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.
Deal with queries and enquiries regarding appointments.
Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales.
Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.
Monitor appointment waiting times, ensuring that patients are informed of any delays.
To ensure that HRG sheets are completed with correct procedure codes and that diagnostic test requests are dealt with efficiently.
To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.
To be responsible for scanning and uploading documents produced during appointments to electronic systems.
Input/transfer case note data onto the relevant IT system to ensure that case note tracking is complete, accurate and up to date.
Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
Ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information.
Follow up any investigations and results not received to prevent unnecessary delays to patients.
Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.
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