GP Receptionist inDagenham inDagenham PUBLISHED
WED 11 DEC 2024
Depending on experience
PERMANENT
Becontree Medical Centre ruciHWno
Opportunity to be the first point of contact for patients, making a positive impact on their experience.
Gain valuable experience in healthcare administration and patient management.
Develop strong communication and interpersonal skills by interacting with a diverse range of patients and visitors.
Play a crucial role in ensuring the efficiency of the appointment system, contributing to the overall functioning of the practice.
Enjoy a dynamic work environment that varies daily, keeping the role engaging and interesting.
Work as part of a team, fostering collaboration and support among colleagues in a healthcare setting.
The position of GP Receptionist at Becontree Medical Centre in Dagenham involves providing professional and efficient reception and administrative support to patients and healthcare staff. Responsibilities include greeting patients, managing appointment bookings (including cancellations and amendments), facilitating urgent consultations, and recording home visit requests. The receptionist serves as the first point of contact, assisting with new patient registrations, explaining practice protocols, and managing inquiries with a focus on patient satisfaction.
Additional duties encompass maintaining an up-to-date computerized appointment system, handling telephone calls and inquiries, processing repeat prescriptions, ensuring the reception area is tidy, and performing various administrative tasks as assigned. The role requires strong communication and IT skills, flexibility, and the ability to work as part of a team while ensuring a welcoming and professional atmosphere for all visitors to the practice.
Additional duties encompass maintaining an up-to-date computerized appointment system, handling telephone calls and inquiries, processing repeat prescriptions, ensuring the reception area is tidy, and performing various administrative tasks as assigned. The role requires strong communication and IT skills, flexibility, and the ability to work as part of a team while ensuring a welcoming and professional atmosphere for all visitors to the practice.
MAIN DUTIES AND RESPONSIBILITIES
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
- Ensure computerised appointment system is up-to-date.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Must have-:
Good communication
IT skills
Team player
Approachable
Flexible
About us
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
- Ensure computerised appointment system is up-to-date.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Set-up of new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota organised by Receptionist Supervisor.
- Action start and end of day procedures.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
Similar
GP Receptionist roles