GP Receptionist in Dagenham inDagenham PUBLISHED WED 11 DEC 2024 Jump to job information section

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.

1. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.

1. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

1. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets

1. Ensure computerised appointment system is up-to-date.

1. Respond and/or redirect all patient and visitor requests accordingly.

1. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Must have-:

Good communication

IT skills

Team player

Approachable

Flexible

About us

• Greet patients and visitors to the practice.
• Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
• Ensure computerised appointment system is up-to-date.
• Respond and/or redirect all patient and visitor requests accordingly.
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
• Set-up of new patients onto the computer system.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
• Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

• Ensure reception and waiting areas are kept neat and tidy
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administration tasks as allocated on rota organised by Receptionist Supervisor.

• Action start and end of day procedures.