Clerical Support Officer inLeicester inLeicester PUBLISHED
THU 28 NOV 2024
The University Hospitals of Leicester NHS Trust is seeking motivated and enthusiastic Clerical Support Officers for the Cardiac Investigations Department. The role is available in two shifts: 37.5 hours per week and 26 hours per week. As a Clerical Support Officer, you will be the first point of contact for patients and staff, responsible for providing excellent administration support, including reception duties, telephone inquiries, and appointment bookings for both Adult and Paediatric Cardiac Investigations and the Pacemaker Clinic.
Key responsibilities include:
- Handling patient interactions and liaising with GPs and healthcare professionals.
- Maintaining accurate records (both paper and electronic) and ensuring confidentiality.
- Managing appointment scheduling and confirming patient attendances in departmental IT systems.
- Performing general office tasks such as filing, photocopying, and sorting post.
- Effectively communicating with patients and colleagues to provide information and support.
Candidates should possess previous clerical or reception experience, strong organizational and communication skills, and the ability to remain calm under pressure. The role emphasizes the importance of professionalism, courtesy, and teamwork to facilitate a positive patient experience and ensure efficient departmental operations.
CARDIAC INVESTIGATIONS DEPARTMENT
UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST
CLERICAL SUPPORT OFFICER
BAND 2
37.5 Hours per week and 26 Hours per week
We require enthusiastic and motivated people to join our busy areas cross site. You would be the first point of contact for patients and hospital staff at all levels.
Our department provides a range of non-invasive cardiac investigations within the Trust.
The applicants must be able to liaise with patients, GP's and other health care professionals.
It is essential that you have the ability to remain calm under pressure, have an excellent telephone manner and have experience of working with the general public.
Previous Reception/Clerical experience and working as part of a team is essential.
To support the organisation, department and team in carrying out a range of duties efficiently and providing an excellent administration service.
To provide general office and administration support service including Reception duties, telephone enquiries and appointment bookings within the Adult/Paediatric Cardiac Investigations and Pacemaker Clinic.
Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position (includes paper and electronic records).
To ensure that confidentiality is maintained at all times.
About us
To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.
Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.
Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.
Accurately record the movement of case notes on the computerised tracking system.
Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.
Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.
Effectively deal with telephone enquiries/ take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.
Undertake filing, photocopying and scanning in a timely and accurate way.
To receive, sort and distribute incoming and outgoing post.
To deal with daily routine enquiries, along with non-routine enquiries.
Support the smooth running and efficiency of the department/work area.
Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.
Provide information and/or advice where appropriate or refer onto other staff members where necessary.
Develop a good working knowledge of the service, to be able to provide up to date information and advice.
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