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The ideal candidate will have prior administrative experience, proficiency in Microsoft Office, and effective organisational skills. They should also possess note-taking experience and be capable of working independently in a fast-paced environment. While full training will be provided, a willingness to learn and adapt is essential for success in this dynamic role.
System Coordination Centre Officer, Band 4, Permanent role
The NHS Devon System Coordination Centre (SCC) is a key high-profile service delivered by NHS Devon.the team are the first point of contact for healthcare providers across Devon (including Ambulances, Mental Health, Community, Trusts and more) to provide system emergency and incident support, when required.
In this role, you will act as first point of contact for the System Delivery & Improvement Team, dealing with enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
About you...
We are looking for an individual that have demonstrable experience of working in an administrative environment and with working knowledge of Microsoft Office. This is a fast paced role and it's important that individuals are able to work on their own initiative and be organised. However, what most important is that you are willing to learning and full training will be given. Note taking or loggist experience is essential.
- Provide specialist support and advice to the senior manager/s by:
- Recording of action points for System Coordination Centre (meetings (template provided)
- Accurately updating and logging actions on spreadsheets using Microsoft Excel
- Responsible for organising any meetings for the team, managing the team mailbox and planning any administrative work as required.
- Monitoring and managing the SPOC inbox including all requests from national, regional, system and provider stakeholders.
- Managing all elements of cascade and any relevant associated follow up actions
- Manage all action trackers and associated actions timely and appropriately.
- Ensure SCC room lead is provided with all escalations that require senior input.
- Accurately updating and logging actions on spreadsheets using Microsoft Excel with information
- Responsible for organising any meetings for the team, managing the team mailbox and planning any administrative work as required.
- Support the management of the System Delivery & Improvement Team's mailbox using Microsoft Outlook, responding to emails and forwarding on as appropriate.
- Taking Actions for System Meetings.
For further information on this opportunity please contact Rich Buckley, Head of System Delivery & Improvement via
About us
Please see attached job description and person specification for full details of the role and responsibilities.
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