Band 4 Community Wellbeing Officer inBirmingham inBirmingham PUBLISHED WED 11 DEC 2024

Band 4: £26,530 to £29,114 a year pa pro rata FIXEDTERM
NHS

Birmingham Community Healthcare NHS FT rHwSw8WO

Opportunity to make a significant impact on community health and wellbeing by supporting vulnerable individuals.

Involvement in a brand-new project team, allowing for creativity and innovation in service delivery.

Strong emphasis on career development, providing continuous learning and growth opportunities.

Flexible working hours, promoting a healthy work-life balance for employees.

Engagement with diverse populations, enhancing communication skills and cultural competency.

Collaboration with a variety of healthcare professionals and external agencies, fostering a spirit of teamwork.

The Band 4 Community Wellbeing Officer role with Birmingham Community Healthcare NHS Foundation Trust involves supporting individuals in the Birmingham area, particularly those in vulnerable situations, as part of the newly established Direct Access to Wellbeing Service (DAWS). The officer will provide essential signposting, guidance, and practical support to patients and their families both during and after their care with BCHC, focusing on promoting health, wellbeing, and energy efficiency, particularly for those experiencing fuel poverty.

Key responsibilities include engaging with individuals through face-to-face contact and telephone communications, managing project engagement activities, resolving feedback and complaints, and collaborating with various NHS and external agencies to ensure a comprehensive support network. The role emphasises excellent communication skills, a proactive approach to problem-solving, and the ability to maintain confidentiality, with an overall goal of helping individuals navigate available resources to enhance their quality of life and stay safe at home. The position also offers opportunities for career development and flexible working within a supportive team environment.

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Previous applicants need not apply

We are looking for enthusiastic, reliable and approachable individuals to take on the challenge of being the newest member of Birmingham Community Healthcare Charity Team.

The Direct Access to Wellbeing service (DAWS Team) is a brand-new project team that is part of the wider BCHC Charity. The post will involve supporting individuals while in the care of BCHC, following discharge to home, at community events and following referrals from our partners, to offer advice and guidance, along with practical measures to support people to live better for longer and to be well and warm at home.

Career development, flexible working and staff support are all high priority in the Trust and especially within the DAWs and Charity teams, making this a great place to work. If you feel the skills and/or experience you have could support the most vulnerable in our society to live better for longer and to stay safe warm and well at home, we encourage you to contact us for an informal discussion about the role.

The Community Wellbeing Officer is a key role within the BCHC Charity Project 'Keeping Warm and Well'. As part of the Direct Access to Wellbeing (DAWs) Team the post holder will deliver early intervention signposting and support to patients, their families and the wider community in which BCHC operates.

The post involves having an awareness of BCHC health services and the wider NHS Support available allowing you to sign post individuals as required, offering Health and wellbeing guidance, early intervention health messages such as healthy eating, oral health and falls prevention. The CWO role will also include offering energy saving tricks and tips, signposting individuals who are living in fuel poverty as well as offering a simple benefit check and referral for further support including the Priority Service Register (PSR)as needed.

Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies and organisations.

The post holder will engage with individuals face to face and via telephone offer signposting, support, equipment, funding and additional items as required.

The post holder will link in with the wider BCHC services, NHS services and voluntary sector to ensure individuals are aware of available resources with the BCHC profile.

About us

Manage project engagement activities within a certain area of the BCHC profile ensuring the project objectives are delivered and deadlines achieved.

Understanding the needs of the beneficiaries and collecting necessary information to offer the appropriate support including signposting and referrals to external agencies.

Manage feedback and complaints from patients or individuals and seek to resolve issues in a proactive and patient or individually orientated manner.

Communicate effectively, appropriately and compassionately with patients, carers and families via phone and face to face in relation to all project activities.

Work alongside services to ensure the direct access to wellbeing model is understood and embedded to enable patients and their carers to receive the support available to help individuals live better for longer and supporting people to be warm and well at home.

Produce information in accessible forms taking account of the diverse needs of our patients and individuals, seeking support from wider BCHC services as required.

Engage with individuals to give specific advice or complete tools related to the project outcomes including but not limited to health services, energy efficiency and initial benefits screening.

To support stock levels ensuring items are regularly ordered and to raise requisitions via external support partners as specified by the senior project staff.

To support in the scoping and delivery of events, ensuring the project has a visible presence at events to maximise impact.

Record, analyse and monitor evaluations following attendance at events or after a contact ensuring the projects predetermined goals have been achieved.

Maintain confidentiality in all aspects of duty including patient and carer data.

Support junior staff with any training needs and provide direction and supervision as required.

To delegate tasks appropriately to junior staff as needed in terms of team generic inbox, leaflet packs, venue bookings, calendar planning etc. This may require allocating and re-allocating tasks to meet organisational and team delivery and requirements.

To provide senior staff with regular updates flagging where there are issues regarding Individual and team capacity/ venue issues/ issues with ability to meet demand as pre-determined by the project.

To co-ordinate, monitor and problem solve scheduling of the wider project activities where staff are off sick or there is a clash in appointments, by liaising with senior staff to reduce cancellations of activity.

To follow agreed branding and formatting of materials and standards within the BCHC Charity and project branding agreements.

To support with monitoring of the team generic email in box, responding appropriately and in a timely manner.

To provide support to the wider BCHC Charity as required.

Engaging with high level administration duties such as answering phone calls and emails, organising of paperwork and responding to queries.

To promote the wider charity objectives and activities to increase the reach of the charity and its impact

Attend and participate in team meetings and other ad hoc meetings when necessary.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. What experience do you have in community health services or working with vulnerable populations?

2. Describe a situation where you had to navigate health services or resources for someone. What approach did you take?

3. Have you previously worked in a role that required signposting individuals to services or support? Could you share an example?

4. How would you approach communicating with a patient or individual who is anxious or distressed?

5. Can you give us an example of a successful collaboration with other organisations or agencies? What was your role in that collaboration?

1. What experience do you have in community health services or working with vulnerable populations?

2. Describe a situation where you had to navigate health services or resources for someone. What approach did you take?

3. Have you previously worked in a role that required signposting individuals to services or support? Could you share an example?

4. How would you approach communicating with a patient or individual who is anxious or distressed?

5. Can you give us an example of a successful collaboration with other organisations or agencies? What was your role in that collaboration?

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Band 4 Community Wellbeing Officer: Click to view

To work as a Band 4 Community Wellbeing Officer in the UK, you will typically need a combination of skills and qualifications that allow you to effectively support individuals and communities in improving their health and wellbeing. While specific requirements may vary depending on the employer, here are some common skills and qualifications that are generally expected:

Essential Skills:

1. Communication Skills:

- Strong verbal and written communication skills to engage with diverse communities, stakeholders, and team members effectively.

2. Empathy and Interpersonal Skills:

- Ability to build trusting relationships with individuals from various backgrounds and to demonstrate compassion and understanding.

3. Organizational Skills:

- Good time management and organizational abilities to handle multiple tasks and prioritize effectively.

4. Problem-Solving Skills:

- Capability to assess community needs and identify appropriate resources or solutions to address those needs.

5. Knowledge of Health and Social Care:

- Understanding of health promotion, wellbeing strategies, community resources, and relevant legislation.

6. Teamwork and Collaboration:

- Ability to work well within a team and collaborate with healthcare professionals, local organizations, and community members.

7. Cultural Competence:

- Awareness and sensitivity to different cultural backgrounds and the ability to adapt approaches to suit diverse populations.

8. IT Skills:

- Proficiency in using IT systems and software for data entry, reporting, and communication.

9. Teaching and Facilitation Skills:

- Ability to design and implement community programs, workshops, or training sessions aimed at improving health and wellbeing.

Desirable Qualifications:

1. Educational Background:

- Relevant qualifications such as a level 3 qualification in health and social care, community development, or a related field, or equivalent experience.

2. Experience in the Community Sector:

- Previous experience in community development, public health, or as a support worker can be advantageous.

3. Certification or Training:

- Additional training in mental health first aid, safeguarding, or other relevant areas may be beneficial.

4. Knowledge of Local Services:

- Familiarity with local health services, community resources, and support organizations.

Personal Attributes:

- Resilience and Adaptability: The ability to handle challenging situations and adapt to changing environments.

- Proactive Attitude: A self-motivated approach to identify needs and take initiative.

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