Dispensary Manager inTetbury inTetbury PUBLISHED TUE 17 DEC 2024

Dispensary Manager

Salary: £16.50 to £17.62 per hour, depending on experience (includes practice annual salary review for April 2025)

Hours: Full or part-time hours considered

Location: Tetbury

An exciting opportunity has arisen at our established and busy practice for a qualified Dispensary Manager to join our dispensing team. Phoenix Health Group is a large, busy and expanding dispensing Practice of 12 GP Partners that has a reputation for providing excellent care to its 24,500 patients.

Located over five sites in a semi-rural location, including Dispensaries at Tetbury and Kemble and a surgery at the Royal Agricultural University, we are an innovative practice with an excellent CQC rating for our older and younger persons patient care.

Your key responsibilities are to manage the dispensing operation through the Phoenix Heath Group. This will include endorsing prescriptions, submissions to PPA, negotiating manufacturing discounts, ensuring all processes are compliant with the Department of Health, business management of the dispensary and managing staff.

The ideal candidate will have:

Good standard of education including a qualification in English and Maths

A dispensary qualification

Experience of managing a dispensary team

Experience of dealing with the public/patients

Experience of maintaining profitability and business sustainability

Excellent communication skills, verbal and written.

Competent user of Microsoft Office software

Accurate attention to detail.

Experience of working to policies, guidelines and operating procedures

Please see the Job Description and Person Specification for further details.

About us

PHOENIX HEALTH GROUP

JOB TITLE: Dispensary Manager

REPORTS TO: Assistant Practice Manager

Job Summary:

We are looking for an experienced Dispenser, who has management experience, to co-ordinate and lead our team of 7 Dispensary staff across two Dispensaries, and to Support the delivery of an excellent and profitable service to our dispensing patients.

Duties and Responsibilities:

Safety:

Ensure all Dispensary staff are competent and safe to practice.

Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines.

Ensure prompt action is taken in response to any drug alert bulletins that may be received

Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately.

Ensure that all drugs are stored in an appropriate manner

Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.

Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record.

Human Resources:

Manage the team of Dispensers at Kemble and Tetbury.

Manage Rotas at both sites, including booking annual leave.

Support the team with training and mentoring as required.

Complete annual staff appraisals

Work with the Assistant Practice Manager to manage staff absence and performance issues.

Effectively manage own time, workload and resources.

Business:

Complete the Annual DSQS Submission

Oversee the monthly PPA Submission

Ensure team process all prescriptions within appropriate timescales.

Oversee medication ordering

Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock.

Regularly review drug supplier deals and offers, to ensure value for money and maximum profitability when purchasing stock.

Communicate confidently and professionally when dealing with patients, practice staff and other organisations

Cover for annual leave and sickness as required

To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Manage Future Projects

Work alongside the Nurse Manager to establish a procedure with suppliers for treatment room medical consumables.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.