Personal Health Budget Team Leader inShefford inShefford PUBLISHED THU 31 OCT 2024

Band 5: £29,970 to £36,483 a year per annum PERMANENT
CASE MANAGER FAMILY HSE NHS ROLE MODEL

NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board r3Zfsq7t

Opportunity to make a meaningful impact by supporting individuals in managing their health and well-being through Personal Health Budgets.

Engagement with a dynamic and diverse team within an organisation that prioritizes community needs and local partnerships in healthcare.

Development of leadership skills while managing a team of Administration Officers and fostering a collaborative work environment.

Exposure to a variety of responsibilities, including financial oversight, performance reporting, and project management, contributing to professional growth.

Access to continuous improvement initiatives and the chance to influence the development of processes and standard operating procedures.

Promotion of effective communication and customer service skills while interacting with clients, healthcare professionals, and external partners.

The Personal Health Budget (PHB) Team Leader position at NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (BLMK ICB) in Shefford involves leading the Personal Health Budget team and ensuring efficient administrative support for PHB services in the region. Key responsibilities include managing the team, delivering high-quality customer service, resolving PHB inquiries, providing financial support, producing performance reports, and coordinating with health professionals and clients. The role also entails monitoring financial expenditures, developing data collection systems, addressing complaints, organizing departmental meetings, and maintaining accurate data records. Candidates should have strong administrative skills, experience with Microsoft Office, and a willingness to learn about Personal Health Budgets.

BLMK ICB is an exciting new organisation putting the needs of communities at the heart of our commissioning arrangements, by working with local partners across health social care and the third sector.

We are currently looking to recruit an enthusiastic and motivated full-time PHB Team Leader to be part of the Personal Health Budget team. The post holder will play a key role in supporting the Personal Health Budgets service across the BLMK area.

The post holder will support the PHB Manager and PHB Team in providing a strong business and administrative function, ensuring compliance with national and local policies and operating procedures.

It is a key role in the department, working with commissioners and case managers to ensure effective application and management of PHBs, delivering benefits to clients and value for money to the organisation.

The successful applicant will possess a high level of knowledge and experience in working with Microsoft Office applications/general administration duties and be able to demonstrate knowledge of Personal Health Budgets or willing to learn.

The postholder is required to:

Responsible to the PHB Commissioning & Transformation Manager for ensuring that the team performs effectively in supporting the responsibilities of the ICB to the delivery of PHBs. This includes line management of some Administration Officers.

Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships. Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required.

About us
The postholder is required to:

Responsible to the PHB Commissioning & Transformation Manager for ensuring that the team performs effectively in supporting the responsibilities of the ICB to the delivery of PHBs. This includes line management of some Administration Officers.

Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships. Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required.

Providing financial support to the department by resolving finance/invoice queries

Producing performance reports as agreed with the senior team to meet ICB and NHSE needs, and to be point of focus for FOI requests

Contributing to performance improvement, supporting the senior team in identifying areas for development and contributing towards those improvements

Supporting delivery and development of standard operating procedures and processes within the team, highlighting instances where these need to be reviewed or amended for continuous improvement

Coordinate the PHB planning process with health professionals, client and family/carers where appropriate.

Monitor of quarterly financial expenditure and escalating concerning or urgent issues appropriately.

Working with members of the team to develop and implement project data collection systems that will provide accurate and timely data

Supporting the Systems Manager with ongoing improvement projects offering feedback and statistics in support of these

Helping to ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, escalating to the line manager when appropriate.

Encouraging the effective communication of information within the team

Responsible for organising meetings for the department and where required taking minutes and planning any administrative work in support of this. Contributing to the preparation of correspondence and papers for these meetings as directed by the Systems Manager

Responsible for accurate and timely inputting, and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied at all times

Acting as a role model for staff within the service and an ambassador to external partners

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Personal Health Budget Team Leader: Click to view

inShefford

52.03554534912109 -0.36064860224723816 Shefford

in Shefford click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more