Assistant Patient Services Co-ordinator (XN04)inLeedsinLeedsPUBLISHED WED 30 OCT 2024

Expected Shortlisting Date

19/11/2024

Planned Interview Date

26/11/2024

Are you looking for a rewarding role where your organizational skills can make a real difference in patient care? An exciting opportunity has arisen to join our dedicated Patient Administration team within the Head & Neck Clinical Services Unit! Ophthalmology department

Were looking for a highly organized, motivated, and proactive Assistant Patient Services Coordinator (APSC)/Scheduler to support our clinical teams in providing seamless patient experiences. If you thrive in a fast-paced environment and enjoy creating efficient solutions, this role is a fantastic opportunity for you to shine.

This role would be perfect for any individual looking for a fast paced and varied role. The successful candidate will be involved in the day to day management of patient pathways, both inpatient and outpatient, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. They may also be required to cross cover the Laser Vision Service and Ophthalmology Scheduling as needed.

As a Band 4 PSC/Scheduler, you will play an essential role in the smooth operation of patient pathways, ensuring that appointments, schedules, and resources are optimized for the best patient care.

Were looking for a highly organized, motivated, and proactive Assistant Patient Services Coordinator (APSC)/Scheduler to support our clinical teams in providing seamless patient experiences.

Strong communication skills to coordinate seamlessly with healthcare professionals and administrative teams.

Accurate and efficient typing skills for data entry.

Experience in scheduling and patient coordination in a healthcare setting.

Oversee and coordinate the day-to-day activities of a team of medical secretaries ensuring optimal service delivery.

Experience in patient scheduling and the management of inpatient and outpatient waiting lists.

To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.

To be actively involved in the recruitment process. To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.

Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes.

About us

This role will support the clinical and administrative teams to streamline patient services and ensure efficient scheduling.

Management of a team of secretaries, supporting with typing, management of emails, telephone queries, management of the secretarys weekly work rota.

Supporting Laser Vision Services, to support with Scheduling as and when needed.

Management of In Patient and Outpatient WL- Scheduling patients for surgery booking outpatient appointments.

Assist in coordinating and scheduling patient appointments for the Ophthalmology department, ensuring timely access to care for both inpatient and outpatient services.

Support the management of patient waiting lists, prioritizing cases according to clinical need and departmental protocols.

Ensure all patient appointments are accurately logged and updated in the system, reflecting any changes or cancellations.

Provide administrative support to the Ophthalmology department, including managing patient records, appointment confirmations, and ensuring accurate data entry across all platforms.

Dealing with patient queries by phone and email. Monitor clinic schedules to identify and resolve any potential conflicts or overlaps, working closely with the clinical team to optimize resource availability.

Act as a point of contact between patients, clinical staff, and other administrative teams, ensuring clear and consistent communication about patient appointments and pathways.

Coordinate effectively with the clinical team to keep them informed of scheduling changes or patient status updates, ensuring a cohesive patient care approach.

Maintain regular communication with team members to ensure seamless service and actively participate in briefings and team meetings.

Deal with complex enquires from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint.

Support the PSC Lead in monitoring patient flow and scheduling processes, providing suggestions for improvement where possible to enhance efficiency and patient satisfaction. Assist in the collection and analysis of scheduling data to help identify patterns, reduce wait times, and ensure adherence to departmental standards.

Participate in ongoing training and development initiatives to stay current with system updates and scheduling best practices.

Deliver exceptional customer service, addressing patient concerns, and providing a helpful, courteous experience at all touchpoints.

Support patients by clearly explaining appointment procedures, addressing inquiries, and ensuring they feel supported throughout their visit.

Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder.

We offer support through a structured period of induction and orientation along with opportunities for professional and personal development.

If you think you meet this criteria, and are interested in becoming a part of our team, for informal enquiries please contact Janet Taylor Patient Services Coordinators