People Manager inBlackpool inBlackpool PUBLISHED THU 2 JAN 2025

Welcome to FCMS!

We are seeking an experienced and proactive People Manager who will work in HR as part of our People and Wellbeing team for FCMS. The People Manager will act as part of the underpinning support team for all colleagues and management in our 111 Call Handling Services based in Blackpool. They will support the team in continuing to deliver a common-sense based approach to our People centred businesses.

People are at the core of all we do and this role demands a colleague that is passionate about those we serve. You will love this role because you will be proud to represent the Wellbeing team department alongside all of the services that are serving patients.

Pay: £28,000 - £31,000 per annum depending on experience

Hours: 37 hours per week flexible; including some evenings and weekends.

Qualifications:

Essential: A people centred qualification or proven learning experience

Highly desirable: CIPD qualification in People Management

Base: Desk based at Newfield House. Vicarage Lane. Blackpool, but will be required to visit and potentially work from any of the sites we support.

The way we treat and support our people is an immense responsibility. We are keen to hear from candidates that can offer a common sense, pleasant, approachable nature. Delivering the best support for colleagues is a key value to uphold and be both responsible and accountable for. You will love this role because you will be able to impact and influence if you have empathy and can try to understand what's going on for another then we want to hear from you.A desire to passionately want to be part of a team that truly has each individual's needs at the forefront of your actions will show in the way you conduct yourself. With a caring and approachable character, you will be seen as an asset to a team that is delivering intense front-line care.

About us

JOB RESPONSIBILTIES:

Employment Law:

What we do is based upon Law.

We will expect you to have a working understanding of how what we do in practice is impacted by the law. This role requires you to support implementation of legal issues, development of the law into pragmatic practice and to work with policies, processes, and legislation as our framework.

To ensure that terms and conditions are maintained, supports the foundation of a colleagues experience with us.

To ensure that continuous quality improvements are identified and implemented in line with various legalities.

To support the growth of the business, if necessary, through the TUPE process.

Internal Relationships:

We want our 111 team to have as good an experience as possible. This is a difficult service due to the volume and intensity of the calls. Supporting a positive experience is really important to us.

Creating relationships is vital for you to succeed in this role. Understanding the different challenges that our call handlers face, and their individual needs is crucial. You will bring an excellent level of empathy.

It is important to recognise that we sometimes have challenging individuals and behaviours to manage. You will use your experience of working with people to seek to understand, advise and support.

To support managers in the disciplinary and grievance procedures and become actively involved in the process when appropriate and necessary. To ask questions of the data presented for the benefit of an assured and complete process.

To ensure that rapport is built quickly to gain trust and create effective lines of communication that then become established with all managers and colleagues.

To support the 111 Operational Management team; Operational Manager and Specialists with colleagues attendance

Support in the management of HR related budgets

Attend and proactively contribute to IG, CQC and peer meetings.

Be innovative in approach to people and business needs and to have common sense solutions.

Ability to aim to deliver high colleague satisfaction. Desire to improve peoples experience.

External relationships:

To ensure peoples records and correspondence are up to date and appropriately managed.

To link into and utilise advisory services and external guidance as required.

To be active in seeking new opportunities for the benefit of the team

Change management:

To be a key part of the change management process through communication to support change throughout its journey at all different times.

Support shaping of the role of 111 People Manager

Development:

To seek to improve and develop the team and its functions to be prepared for future growth.

To actively seek to personally develop to support growth and add value to self and the wider teams and organisations.

Job Description:

This Job Description will be periodically reviewed in the light of developing work requirements. The successful candidate will be a part of updating this to keep the role current and fresh.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.