Thank you for visiting jobsincare.com. This website uses cookies.

Switchboard OperatorinChichesterinChichesterPUBLISHED MON 2 DEC 2024

Band 2  PERMANENT  GOOD SALARY 

FAMILYNHSNIGHTSON-CALLWEEKEND

University Hospitals Sussex NHS Foundation Trust (279)Follow University Hospitals Sussex NHS Foundation Trust (279)

Provide essential support to patients and families during critical times, making a meaningful impact on their experience with the Trust.
Work in a dynamic, 24/7 environment that ensures no two days are the same, offering a varied and engaging job role.
Develop strong communication and customer service skills by interacting with a diverse range of callers, including patients, families, and professionals.
Receive specialized training to enhance skills in emergency procedures and switchboard operations, leading to professional growth.
Enjoy enhanced pay rates for nighttime and weekend shifts, rewarding flexibility and dedication.
Gain experience working closely with emergency teams, contributing to the hospital's overall safety and operational efficiency.
Be part of a supportive team that plays a vital role in the healthcare system, fostering a sense of camaraderie and teamwork.
The Switchboard Operator at University Hospitals Sussex NHS Foundation Trust in Chichester is responsible for managing a 24/7 service that handles between 10,000 to 13,000 incoming and internal calls each week. This role serves as the first point of contact for patients, families, and the public, requiring exceptional customer service and communication skills. Operators respond to emergency alerts, monitor hospital alarms, and coordinate internal communications while maintaining professionalism, particularly in high-pressure situations.

The position is part-time, contracted for 24 hours per week with a rotational shift pattern that includes days, evenings, nights, and weekends. Candidates should possess GCSEs in English, good keyboard skills, and ideally have previous switchboard or IT experience, although training will be provided. The role also involves maintaining operational processes, reporting equipment faults, and ensuring effective response to emergencies, requiring resilience and decision-making skills. Enhanced pay is offered for night and weekend shifts, and the training period will primarily involve day shifts.
Provide essential support to patients and families during critical times, making a meaningful impact on their experience with the Trust.
Work in a dynamic, 24/7 environment that ensures no two days are the same, offering a varied and engaging job role.
Develop strong communication and customer service skills by interacting with a diverse range of callers, including patients, families, and professionals.
Receive specialized training to enhance skills in emergency procedures and switchboard operations, leading to professional growth.
Enjoy enhanced pay rates for nighttime and weekend shifts, rewarding flexibility and dedication.
Gain experience working closely with emergency teams, contributing to the hospital's overall safety and operational efficiency.
Be part of a supportive team that plays a vital role in the healthcare system, fostering a sense of camaraderie and teamwork.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Switchboard Operator:
To work as a Switchboard Operator in the UK, several key skills and qualities are typically required:
1. Communication Skills: Strong verbal communication skills are essential, as switchboard operators interact with various individuals and must convey messages clearly and professionally.
2. Customer Service: A good switchboard operator should have a customer-focused attitude, providing helpful and polite service to callers.
3. Listening Skills: Being attentive and able to understand callers' needs is critical in routing calls efficiently.
4. Multitasking: The ability to handle multiple calls and tasks simultaneously is important in a fast-paced environment.
5. Technical Skills: Proficiency in using telephone systems, switchboard equipment, and possibly other office software or technology is necessary.
6. Organizational Skills: Keeping track of calls, messages, and various inquiries requires strong organizational and time management abilities.
7. Problem-Solving Skills: Operators must be able to quickly and effectively solve issues or answer queries as they arise.
8. Attention to Detail: Precision in taking messages and transferring calls ensures that important information is accurately communicated.
9. Teamwork: Working well with colleagues, especially in a larger organization, is often necessary to maintain efficient communication.
10. Discretion and Confidentiality: Handling sensitive information may require a commitment to confidentiality and professionalism.
 


inChichester click to show distance
Locations are approximate. Learn more