Outpatient Booking ClerkinAppley BridgeinAppley BridgePUBLISHED WED 15 JAN 2025
Opportunity to work in a rewarding healthcare environment, contributing to patient care and support.
Exposure to a dynamic and collaborative multidisciplinary team, enhancing teamwork and interpersonal skills.
Development of valuable administrative and organisational skills through diverse clerical duties.
Ability to make a positive impact on patient experience by providing excellent customer service and support.
Experience in managing high-pressure situations, improving problem-solving and adaptability skills.
Utilization of IT systems for efficient data entry and booking processes, enhancing technical proficiency.
Flexible working hours that accommodate a work-life balance while contributing to a critical service.
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust is seeking to hire two full-time Outpatient Booking Clerks for the Outpatient Booking Team at Wrightington Hospital. Candidates should have experience in a fast-paced, customer-focused administrative environment, proficient IT skills, and exceptional data entry accuracy. The role requires strong interpersonal and communication abilities, teamwork, and the flexibility to adapt to changing demands. Responsibilities include scheduling appointments for patients, assisting clinical staff with administrative queries, processing referrals, and ensuring a patient-centered approach is maintained throughout service delivery.
The successful candidates will be expected to display professionalism while communicating with patients, GPs, and colleagues, and actively support team members during staffing shortages. The role emphasises the importance of providing efficient administrative support to clinical staff, maintaining thorough documentation, and fostering effective communication across various disciplines to ensure smooth operations for outpatient services.
The successful candidates will be expected to display professionalism while communicating with patients, GPs, and colleagues, and actively support team members during staffing shortages. The role emphasises the importance of providing efficient administrative support to clinical staff, maintaining thorough documentation, and fostering effective communication across various disciplines to ensure smooth operations for outpatient services.
Opportunity to work in a rewarding healthcare environment, contributing to patient care and support.
Exposure to a dynamic and collaborative multidisciplinary team, enhancing teamwork and interpersonal skills.
Development of valuable administrative and organisational skills through diverse clerical duties.
Ability to make a positive impact on patient experience by providing excellent customer service and support.
Experience in managing high-pressure situations, improving problem-solving and adaptability skills.
Utilization of IT systems for efficient data entry and booking processes, enhancing technical proficiency.
Flexible working hours that accommodate a work-life balance while contributing to a critical service.
We are looking to recruit 2 x full time members of staff for 37.5 hours per week within the Outpatient Booking Team at Wrightington Hospital.
You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.
You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.
It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.
Evidence of qualifications will be requested at interview and during the onboarding process.
The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.
About us
- To book appointments for patients attending outpatient clinics
- Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
- Assist members of the clinical staff with any queries concerning administrative processes
- To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
- Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings.
- Liaise with the consultant staff and medical secretaries regarding arranging urgent outpatient appointments
- Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.
- Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
- Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Outpatient Booking Clerk:
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To work as an Outpatient Booking Clerk in the UK, you typically need a combination of specific skills and attributes that enable you to perform your job effectively. Here are some key skills and qualifications required for this role:
1. Communication Skills: Strong verbal and written communication skills are essential. You will be interacting with patients, healthcare professionals, and administrative staff, so it’s important to convey information clearly and empathetically.
2. Organizational Skills: The ability to manage multiple tasks and prioritize them efficiently is crucial. You'll be handling appointment scheduling, managing patient records, and coordinating with different departments.
3. Attention to Detail: Accuracy is critical when entering patient data and scheduling appointments to avoid errors that could affect patient care.
4. IT and Computer Skills: Proficiency in using computer systems and electronic health record (EHR) software is essential. Familiarity with office software like Microsoft Office (Word, Excel) may also be beneficial.
5. Customer Service Skills: Providing excellent customer service is key, as you will be the first point of contact for patients seeking appointments. A friendly and professional demeanor can make a significant difference in patient experience.
6. Problem-Solving Skills: You should be able to address scheduling conflicts and other issues that may arise, finding solutions efficiently and effectively.
7. Knowledge of Medical Terminology: While not always necessary, having a basic understanding of medical terminology can be beneficial when working with healthcare professionals and managing patient appointments.
8. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and familiarity with data protection regulations, including GDPR, is crucial in a healthcare setting.
9. Adaptability: The ability to adapt to changes in processes, technology, and patient needs is important, as the healthcare environment can be fast-paced and dynamic.
10. Teamwork Skills: You will often work as part of a larger healthcare team, so being able to collaborate effectively with others is vital.
11. Time Management: Being able to manage your time effectively to meet deadlines and ensure that patients are scheduled appropriately is important in this role.
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