Receptionist inBournemouth inBournemouth PUBLISHED
WED 6 NOV 2024
The receptionist will manage various administrative tasks, assist with patient inquiries regarding appointments and care pathways, and support clinical staff by coordinating appointments and typing clinical letters. The position requires the ability to remain calm and professional under pressure, as well as the skill to interact with members of the public, including those who may be distressed or challenging. Candidates should be adaptable and capable of handling a dynamic work environment, contributing to the team's goals while adhering to clinical governance standards.
We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support Community Mental Health Teams at Kings Park Community Hospital. The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and medical staff, whilst maintaining confidentiality to ensure the department always runs efficiently.
This is a part-time post of 15 hours per week over Thursday andFriday. The post holder will be required to work flexibly to meetthe needs of the service.
Applicants must have excellent organisational and communication skills, be able to work under pressure yet remain calm, polite and professional at all times. You will have the ability to deal with varied administrative duties, IT systems and changing priorities. Excellent customer service skills are essential. You will be pleasant and approachable and able to manage your workload effectively.
To provide information to patients, staff, carers, relatives, GPs and the wider Emotional Health and Wellbeing Service relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.
To liaise with members of the public in their dealingswith the team/service, some of whom may prove attimes to be distressed, challenging, or aggressive inmanner.
To liaise with other members of the service toorganise and deliver a safe and efficient officesystem to support sound patient care, consistent withgood clinical governance guidelines, whilst helpingthe team to achieve targets and complete timelyreturns of information.
To support clinicians with their work including typingclinical letters and organising appointments.
About us
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact
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