Pharmacy Technician - Patient ServicesinIsleworthinIsleworthPUBLISHED TUE 25 FEB 2025
Opportunity to work closely with a dedicated team of Senior Pharmacy Technicians, fostering collaboration and professional growth.
Involvement in crucial medicines management services that significantly impact patient safety and care quality.
Chance to positively influence the admission and discharge process, enhancing patient experiences and efficiency.
Utilization of advanced pharmacy systems and technologies, including becoming a super user of dispensing robots, contributing to innovation in the field.
Direct engagement with patients and healthcare staff, allowing for meaningful interactions and the opportunity to provide valuable medication counseling.
Ability to positively contribute to the development of new systems and processes that enhance the efficiency of dispensary services.
Training and supervisory roles available, providing an opportunity to mentor new staff and improve team capabilities.
Are you a passionate Pharmacy Technician looking to make a meaningful difference in patient care? Join us at Chelsea and Westminster Hospital NHS Foundation Trust in Isleworth, where you’ll play a vital role in our compassionate and dedicated team! We're on the lookout for an experienced technician to help us deliver a safe, efficient, and responsive dispensary service. In this role, you'll work closely with our Senior Pharmacy Technician team to enhance the admission and discharge processes by ensuring patients receive their medications promptly and safely.
This is not just a job; it’s an opportunity to empower others and improve lives. You'll engage directly with patients, providing essential information about their medications, and addressing their queries with kindness and professionalism. With responsibilities that include overseeing the workflow of our busy dispensary, conducting accuracy checks on medications, and training new staff, you’ll be at the heart of patient services. If you hold an NVQ Level 3 qualification and you're eager to advance your career, we welcome your application! Join us in making healthcare better for everyone while enjoying a supportive and collaborative working environment.
This is not just a job; it’s an opportunity to empower others and improve lives. You'll engage directly with patients, providing essential information about their medications, and addressing their queries with kindness and professionalism. With responsibilities that include overseeing the workflow of our busy dispensary, conducting accuracy checks on medications, and training new staff, you’ll be at the heart of patient services. If you hold an NVQ Level 3 qualification and you're eager to advance your career, we welcome your application! Join us in making healthcare better for everyone while enjoying a supportive and collaborative working environment.
Opportunity to work closely with a dedicated team of Senior Pharmacy Technicians, fostering collaboration and professional growth.
Involvement in crucial medicines management services that significantly impact patient safety and care quality.
Chance to positively influence the admission and discharge process, enhancing patient experiences and efficiency.
Utilization of advanced pharmacy systems and technologies, including becoming a super user of dispensing robots, contributing to innovation in the field.
Direct engagement with patients and healthcare staff, allowing for meaningful interactions and the opportunity to provide valuable medication counseling.
Ability to positively contribute to the development of new systems and processes that enhance the efficiency of dispensary services.
Training and supervisory roles available, providing an opportunity to mentor new staff and improve team capabilities.
An excellent opportunity has arisen for a experienced hospital technician to apply for this post. The post-holder will work closely with the Senior Pharmacy Technician team- Patient Services to provide a safe, efficient and responsive dispensary service. The post-holder will take part in medicines management service to wards at WMUH. Work to improve the admission/discharge process by facilitating the safe and efficient supply of medicines to patients. You will provide a final accuracy check to dispensed medication. You will assist in the work processes in the inpatient and outpatient pharmacy. This includes managing workflow and working alongside pharmacy staff to ensure that dispensary services are provided according to all relevant up to date procedures and standards.
The post holder will need to be NVQ Level 3 qualified.
Although ACPT/MMT qualifications are essential for this role, the department is open to applications from non-ACPT/ MMT qualified technicians. Should these applicants be successful, applicant will be paid Band 4 AFC until completion of both the ACPT qualification and In-house MMT validation accreditations. Once both of these courses have been completed and passed, candidates will be placed on the Band 5 pay scale. You must be an experienced technician with good communication skills and have a demonstrated ability to work in a busy dispensary. Please note in order to support 7 day working this post involves working weekends on a regular basis.
About us
Dispensary Services
- Accurately identify, select, label using JAC, dispense and distribute drugs (including controlled drugs & clinical trials) for in and out patients prescriptions according to Standard Operating Procedures (SOPs) .
- Maintain high quality of data input of patient information into the pharmacy computer system in order to ensure excellent labelling standards for dispensed medications.
- Take part in counselling and in the provision of information on medicines to patients, doctors and other health care staff.
- Carry out reception duties, involving dealing with patients, relatives and handling prescription charges.
- Use the computer systems to track prescriptions. Ensure medication is dispensed to meet agreed delivery times and to minimize waiting times for patients.
- Deal with queries from patients and other hospital staff, referring complex issues to supervisor or line manager.
- Ensure that all medicines are stored according to environmental requirements (e.g. temperature) and to required security standards.
- Ensure stock levels of all products are accurate and support the appropriate ordering of stock through liaison with pharmacy purchasing and procurement office.
- Ensure medication is dispensed to meet agreed turnaround times and to minimise waiting times for patients
- Be a robot super user in order to troubleshoot complex problems and maintain efficient systems within the dispensing process.
- Check of prescriptions within the dispensary for accuracy, in line with departmental procedures.
- Dispense and check of clinical trials.
- Contribute to developing systems for service provision, which enhance the efficiency of the dispensary
Medicines Management
- Follow relevant procedures for Medicines Management in order to deliver the service in a safe and effective manner.
- Responsible for the provision of the Medicines Management service to designated ward areas, which involves working in clinical areas unsupervised.
- Obtain accurate medication histories for patients on admission by lasing with the patient and/ or primary care team in order to support decisions about continued care.
- Implement and maintain the Patients own medicines/ drug (PODs) scheme, for the designated areas (and self-administration where introduced) according to trust policies. This involves checking the suitability of patients own medicines, I.e. correct instructions on label, expiry date, re-labelling if necessary and gaining patient consent for using their own medication.
- Initiate supply of non-stock items for one stop dispensing i.e. ordering medication labelled ready for discharge when appropriate and to ensure a full prescription of at least 14 days of medication for inpatients (agreed appropriate quantities for other areas) is available in each patients bedside locker.
- Counsel patients in order to provide effective and appropriate advice to patients on medication use in order to ensure their understanding of their medication including benefits of their mediation and possible side effects. These may be patients with certain barriers e.g. hearing problems, language issues.
- Deal with queries and complex issues from patients and other hospital staff.
- Effectively contend with informal/ verbal complaints from wards staff or patients in the first instance before appropriate referral to line manager if necessary.
- Co-ordinate the discharge medication, bringing together Patients own medicines and newly dispensed items in advance of patient discharge and support the planning of patients discharge with respect to medication, including the transcription of requests for dispensing.
- Participate in and contribute to the development of the extension of the medicines management scheme across all wards in the hospital.
Supervisory and training responsibilities
- Training and supervision of new and rotational staff.
- Deputizing for section/team leaders or senior pharmacy technicians in their absence.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Pharmacy Technician - Patient Services:
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To work as a Pharmacy Technician in the UK, you need a combination of educational qualifications, technical skills, and interpersonal skills. Here are the key skills and qualifications typically required:
Educational Qualifications:
1. Pharmacy Technician Diploma: You usually need to complete a Level 3 qualification in Pharmacy Services (e.g., BTEC in Pharmacy Services, City & Guilds Diploma).
2. Registration: You must register with the General Pharmaceutical Council (GPhC) to practice as a Pharmacy Technician.
Technical Skills:
1. Pharmaceutical Knowledge: A solid understanding of medications, their uses, side effects, and how they interact.
2. Dispensing Skills: Proficiency in accurately dispensing medications and managing prescriptions.
3. Health and Safety: Knowledge of health and safety regulations, particularly related to the handling of medicines.
4. Inventory Management: Skills in managing stock levels, ordering supplies, and keeping accurate records.
5. IT Skills: Competence in using pharmacy management software and other computer systems to maintain patient records and manage stock.
Interpersonal Skills:
1. Communication Skills: Ability to effectively communicate with patients and healthcare professionals. This includes explaining medication usage and addressing patient concerns.
2. Teamwork: Ability to work collaboratively within a pharmacy team and with other healthcare providers.
3. Customer Service: Strong skills in providing excellent service to patients and addressing their needs in a respectful and supportive manner.
4. Attention to Detail: Ensuring accuracy in dispensing medications and managing prescriptions.
Other Skills:
1. Problem-Solving: Ability to handle issues that may arise with prescriptions or patient concerns effectively.
2. Empathy: Understanding the needs and concerns of patients, providing them with support and reassurance.
3. Time Management: Balancing various tasks efficiently, particularly in a busy pharmacy environment.
4. Adaptability: Ability to adapt to changes in regulations, medications, and technologies.
Additional Considerations:
- Continued Professional Development: Engaging in ongoing education and training to stay updated with the latest practices and advancements in pharmacy.
- Regulatory Knowledge: Familiarity with UK pharmaceutical regulations and guidelines.
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