Receptionist/ Administrator inWest Bromwich inWest Bromwich PUBLISHED FRI 25 OCT 2024

Depending on experience PERMANENT GOOD SALARY

QOF

Great Bridge Partnerships for Health rNPqdVWh

The role of Receptionist/Administrator at Great Bridge Partnerships for Health in West Bromwich involves providing professional face-to-face support to patients and visitors while ensuring efficient operations within the practice. Responsibilities include greeting and directing individuals, managing appointment bookings, handling prescription requests, and addressing routine inquiries. The receptionist will maintain patient confidentiality, communicate any changes to appointment schedules, and ensure a clean and secure working environment at the end of each shift.

Additionally, the position requires contributing to clinical scheduling, covering for colleagues during absences, and utilizing IT software for data collection related to quality outcomes framework (QOF) and GMS contract adherence. Professional development through training and participation in performance reviews is also emphasized, promoting continuous growth within the role.

Provide face-to-face contact to all patients and visitors to the practice, reflecting a positive and professional image of the organisation. Support clinicians in ensuring the smooth running of clinics and services.

Greet and direct patients and visitors to the practice in a professional and efficient manner.

Direct and assist patients to clinics where necessary.

Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.

Deal with routine enquiries, forwarding messages and taking appropriate action.

Keep patients informed and updated of any changes or delay affecting clinics or appointments.

Ensure patient confidentiality is maintained at all times.

Ensure that an adequate handover is performed to colleagues after each shift to ensure all outstanding jobs are passed over

Ensure your working area is left clean and tidy and secured at the end of each day

Contribute to scheduling appointments on the clinical system and room availability.

Provide cover for colleagues during holiday and sick leave.

Utilise existing IT software (summary builder) and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.

Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.

About us
Greet and direct patients and visitors to the practice in a professional and efficient manner.
Direct and assist patients to clinics where necessary.
Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.
Deal with routine enquiries, forwarding messages and taking appropriate action.
Keep patients informed and updated of any changes or delay affecting clinics or appointments.
Ensure patient confidentiality is maintained at all times.
Ensure that an adequate ‘handover’ is performed to colleagues after each shift to ensure all outstanding jobs are passed over
Ensure your working area is left clean and tidy and secured at the end of each day.
General administrative duties, use of office equipment, copier and fax machine.
Contribute to scheduling appointments on the clinical system and room availability.
Provide cover for colleagues during holiday and sick leave.
Utilise existing IT software ( and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.

Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.

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Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

More from Great Bridge Partnerships for Health

Receptionist/Administrator inWest Bromwich

inWest Bromwich

52.517906 -2.0005989 West Bromwich, West Midlands

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