Health Care AssistantinFleetwoodinFleetwoodPUBLISHED MON 11 NOV 2024

This role is a Health Care Assistant role based in a busy Urgent Treatment Centre in Fleetwood. Undertaking a range of clinical and administrative duties.

The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients.

The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location.

About us

DUTIES AND RESPONSIBILITIES

Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff

Endeavour to maintain good standards of communication both in written and oral form

Make entries on patient records to record clinical interventions

Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS

Complete associated documents to accompany specimens using Cyberlab where available and label specimens

Communicate with patients and carers in a polite and pleasant manner

Receive and deliver patient related information to and from other departments via the telephone/ emails

Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion

May be required to encourage patients to comply with programmes of care

Initiate emergency action when required

Obtain and dispatch specimens on request

Undertake routine administration and reception

Assist patients using our self-assessment device (Floorwalker role)

Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader

Inform the Clinical Lead of any untoward incidents

Take responsibility for the cleaning and stocking of clinical areas

Dispose of clinical waste in a safe manner for each clinical room

Contribute to infection control measures by adhering to infection control policies/procedures

Education and In Service Training

Be fully conversant in all the clinical computer systems used within Fleetwood Urgent Treatment Centre

Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with mandatory training.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policy for staff wishing to express concerns.

Data Protection Act, 1998

Carry out any requirements within the duties applicable to the Data Protection Act, 1998.

Health and Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice.

It is a condition of appointment that you must inform your manager before taking up of any private practice, work for outside agencies or other employers, other work for this Practice (including bank

work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment and Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy

Disclosure/Criminal Record (DBS)

This post will be subject to enhanced disclosure under DBS.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.