Cardiac Service Coordinator inStockport inStockport PUBLISHED 23 OCT 2024

The CATS coordinator will work with the CATS Manager to provide efficient and high-quality coordination, working in close cooperation with all staff groups and other medical professionals across the GM Cardiac Network. The post will consist of the full range of administrative duties that will support improved:

• Patient access to a specialised service (coronary angiography and revascularisation, cardiac surgery, and electrophysiology studies)
• Monitoring of the medical status of patients prior to transfer to ensure that they are medically appropriate for transfer and procedure.
• Patient transportation.
• Utilisation of bed capacity
• Communication across our clinical teams
• Transparency of our GM information system

The post will require data management skills to a significant level which will involve the use of Trust Systems including:

• Data analysis for reporting to trusts, GM network, ICB, NW region and national teams on monthly, annual and an ad-hoc basis (analysis of lengths of stays, patient outcomes etc).
• Problem solving relating to data completion, for example, identifying areas where completion of data fields is poor.
• Working with CATS users to ensure complete, accurate and relevant referrals.

The post-holder will also be required to use computerised systems e.g. CATS Referral System, Tableau, Power BI, Microsoft 365 and other local Trust Systems.

The post holder will provide an effective, professional and comprehensive Data Quality/System Administration role within the CATS Team. They will manage associated quality projects, monitor and facilitate audits to benchmark targets and standards. They will need to be able to work autonomously when necessary.

The development/ongoing improvement of hospital transfers is important to the GM system. As such the post holder will play a key role in the continuous improvement of GM ACS services as part of the GM Cardiac Strategic Clinical Network Team. They will attend Network and local meetings when required, working within this team to:

• Provide data analysis regarding service delivery.
• Develop, implement and assess success of new pathways.
• Revaluate current pathways and create redesigns if appropriate.

Carry out education around pathways/CATS as per service requirements.

About us

Main Duties and Responsibilities

• Plan and organise workload relating to the day to day running of the CATS Service, co-ordinating and overseeing administrative processes in support of effective and efficient functions of the clinical teams.
• Effectively deal with incoming referrals for clinicians and escalating as necessary.
• Obtain patient clinical records/reports relevant for CATS referrals which are from the Medical Records Department / Wards / Specialist Units, other Trusts etc.
• Support development and delivery of quality improvement projects related to ACS/PPCI workstreams across Greater Manchester. This must include the ability to collect, collate and manage various data sources related to cardiology procedures.
• Act as a contact point, liaising with multidisciplinary team members and other external agencies.
• Attend meetings to provide data and administrative support.

Communications

• Communicating with all stakeholders across the Cardiac Network over the telephone and IT Systems (MS Teams).
• Use initiative when dealing with and resolving patient enquiries, escalating as appropriate in accordance with the Trusts Data Protection Guidelines.
• Dealing with all patient queries relating to the patient timelines.
• Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
• Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.

Planning and organising

• Ensure all referrals are available for clinical review and clinical information is updated in real time.
• Arranging tests and investigations as requested by the multidisciplinary staff, collating results and drawing these to the attention of the CATS Manager, as appropriate.
• Cover duties for other staff during periods of holiday and / or sickness
  
  e. escalating to the appropriate CATS Service to ensure patients are not disadvantaged.

Responsibilities for Data Information and Analysis

• Extract data from various primary and secondary sources (NICOR/MINAP) and apply a variety of analytical techniques to interrogate and manipulate data, and report on findings to support both routine and ad-hoc reporting requests.
• Assist service leads, clinical leads and other colleagues in Local NHS Trusts in analysing and interpreting complex data to produce detailed concise reports, suitable for formal presentation.
• Ensure production and dissemination of information and regular reports in line with an agreed schedule for presentation to NHS service leads and clinical leads, using a variety of presentational/visual techniques including dashboards, graphs, tables, reports and presentations.
• Respond to internal and external ad hoc requests for information analysis, ensuring confidentiality of patient information where appropriate.
• Responsible for uploading/submitting information for local/regional/national returns within agreed timescales.
• To provide analysis skills to support service improvement programmes/ a continuous quality improvement approach for all clinical and corporate services.
• Ensure all internal and external reporting deadlines are adhered to.

Information Management

• Ensure that information is presented effectively and professionally.
• Ensure that all information is subject to standard quality and checking procedures, maintaining, and enhancing the relevant documentation to contribute to the knowledge management and sharing within the team.

Data Quality

• Ensure that all metrics are validated internally prior to sharing internally or with external parties.
• To investigate and understand data anomalies identified during analyses, instigating corrective action as required inputting any missing data for completeness.
• Offer advice and assistance to colleagues regarding clinical referral data entry problems, liaising with service leads and other staff to identify methods for solving data quality issues within the surgical database.
• Support the collection of data for local/regional/national datasets meets the requirements of the required guidelines as appropriate to Cardiac Network.
• Undertake regular (as appropriate) internal validation audits to confirm the reliability of data sources and to identify any inconsistencies.

Data Management

• Contribute to the development of data sets and processes, and where appropriate communicate with users to ensure data collected reflects information needs.
• Liaise with other internal stakeholders when appropriate to design, scope, analyse and interpret information for specific projects.
• Work, store and transmit data in accordance with data protection, Caldicott Guardian, Freedom of Information systems and confidentiality principles.

Research, Development and Audit

• Undertaking audit surveillance and data collection as required and directed by the CATS Manager/GM SCN Programme team/Directorate Manager.
• Participating in in-house training and updating of skills as required.

Physical Skills and Effort

• Advanced keyboard skills required.
• To have excellent organisational skills with meticulous attention to detail.

• If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.