Saxonbrook Medical rWyybJEj
Key responsibilities include handling patient queries, booking appointments, processing repeat prescriptions, and performing general administrative tasks. Advisors must maintain professional communication, adhere to established protocols, and keep the reception area organized. The role also involves data management, cash handling, and compliance with health and safety standards. The position is full-time, with working hours that may include early mornings, evenings, and some Saturdays, offering training for successful candidates to enhance their skills and adapt to the demands of the practice.
As Patient Services Adviser you will be the first contact a patient has when contracting the surgery.
Queries will be received in person, online and on the telephone.
There are a number of administrative tasks involved with this job but it is primarily a patient facing role.
We have exciting opportunities to join our Patient Services team in our very busy Saxonbrook Medical Practices. The Practice is made of two surgeries proving care to 20,000 patients on our list. This is an extremely busy practice and we are looking for people with a great work ethic to join our hard working team. The ideal candidate will be strong a team player, this role requires a lot of support from the team around you to ensure that the day runs smoothly. Organisation is also key. The candidate must have knowledge of GDPR and understand the importance and legalities of patient confidentiality. IT skills are essential for this role, experience of using SystmOne is desirable but not essential. Experience of telephone work is essential. Full training will be given. The ability to work under pressure in a fast paced environment whilst maintaining a high level attention to detail is also key.
We are recruiting or two full time positions.
Working hours are usually between 07.45-18.30, however we do offer extended hours so some cover will be required on some days between 06.45 and 20.30. You will also be required to cover some Saturdays.
If you do not hear from us this means your application has not been successful on this occasion. Please do not call the surgery regarding this vacancy as this delays us answering our patients.
About us
JOB DESCRIPTION
JOB TITLE- Patient Services Advisor
ACCOUNTABLE TO-Patient Services Manager
JOB SUMMARY-
Reporting to the Patient Services Manager and Patient Services Supervisors. Assisting in the smooth, day-to-day operation of the reception department. This role includes general reception work such as answering the telephone and dealing with patients face to face, as well as administrative duties.
DUTIES
Reporting directly to the Patient Services Supervisors but remain accountable to the Patient Services Manager
Deal with patient queries both over the phone and face to face, maintaining a courteous, efficient and professional reception service
Deal with patient queries via all other platforms such as the website within the required time frame
Ensuring the call queue and wait time is kept to a minimum at all times
Competently using system1 to book appointments with all clinicians within the agreed guidelines
Service the repeat prescription requests from patients via all channels within a 48 hour time frame
Ensuring general enquiries and requests received via the website are dealt with within 48 hours
Some letter reading may be required in order to ensure the letter/request has sufficient information for the request to be actioned
General administrative duties such as photocopying and scanning
Ensure the appearance of the reception area, waiting rooms, consulting rooms and office is maintained in terms of tidiness and organisation
Ensuring Notice boards kept presentable and up to date.
Ensuring clear and informative messages are taken for members of the management team and passed on in a clear and timely manner
Ensure that any relevant/important information is handed over to the rest of the team via Microsoft Teams
Maintain the reception emails and personal emails. Responding in a timely manner
Data input and scanning of urgent documents
Ensure agreed office protocols and standard operating procedures are implemented for all tasks
Ensure opening and closing procedures are followed correctly and the check list is signed
Cash handling being responsible for the taking and counting of money including filling out the relevant paperwork correctly
Ensuring tasks and doc inbox both personal and for the reception group are cleared in a timely manner
Maintain good relationships and communication with all practice staff including the management team, clinical and administration teams
Ensuring GDPR is adhered to at all times
Maintain health and safety of all staff, patients and visitors
Complete Mandatory training when required and in a timely manner
Assisting with training and mentoring of new starters
There may be some times when you are asked to cover additional hours due to annual leave and sickness
Urine Dips
Following the prescription paper protocol. Signing in and out of prescription paper correctly. Ensuring the cabinet is locked
Completing allocated jobs and show a willingness to learn new skills in line with the PSA competencies scoring
Maintaining a flexible and positive approach to work
Supporting the Patient Services Supervisors and HR Manager with changes within the department and the surgery showing a positive attitude toward them
Having open and honest communication within the team
Abiding by Practice Policies
Play a key role in the success of the Practice with the CQC inspection
Ensure QOF indicators (alerts) are dealt with opportunistically, playing a part in the success of the practice within its annual QOF targets
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