Urgent Response Service Manager inLondon inLondon PUBLISHED 6 NOV 2024

Band 8b: £70,387 to £80,465 a year Per Annum inclusive of HCAS  PERMANENT 
Haringey Urgent Response team is a flexible, holistic client centred community multidisciplinary service that is tailored to meet the diverse needs of our Haringey population through increasing people's independence and improving the quality of their lives.


Urgent Response Service Manager (Haringey),

Band 8b

This is an exciting opportunity to join Whittington Health Adult Community Services (ACS) as a senior manager. We are rated by CQC as Outstanding but cannot do this without you!

We are looking for a candidate who will bring an enthusiasm and commitment to improving patient care across Haringey along with inclusive leadership style in line with our Trust values.

The successful leader will be strategically, operationally, and financially accountable to the Haringey Borough Lead & Associate Director of Allied Health Professionals (AHP) for the development, safe and effective delivery of the Haringey Urgent Response services.

Haringey Urgent Response team is a flexible, holistic client centred community multidisciplinary service that is tailored to meet the diverse needs of our Haringey population through increasing people's independence and improving the quality of their lives. We aim to respond quickly to referrals with an aim to avoid hospital admissions and facilitate discharges.

If you think you fit this description, are up for the challenge, and are looking to move to an organisation that really values you, please consider joining us in the Whittington Health Adult Community Services team.



Click this link to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team Join our Adult Community Services (whittington.nhs.uk)

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Responsibilities include but are not limited to:

  • Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance.
  • Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations.
  • Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements.
  • Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary.
  • To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc.
  • To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers.
  • To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working.
  • To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington:
    • Integrated Discharge Team
    • Rapid Response
    • Borough-based Virtual Ward
    • Bed-based intermediate care
    • District Nursing assessment
    • Therapy assessment
    • Early supported discharge


Urgent Response Service Manager (Haringey),

Band 8b

This is an exciting opportunity to join Whittington Health Adult Community Services (ACS) as a senior manager. We are rated by CQC as Outstanding but cannot do this without you!

We are looking for a candidate who will bring an enthusiasm and commitment to improving patient care across Haringey along with inclusive leadership style in line with our Trust values.

The successful leader will be strategically, operationally, and financially accountable to the Haringey Borough Lead & Associate Director of Allied Health Professionals (AHP) for the development, safe and effective delivery of the Haringey Urgent Response services.

Haringey Urgent Response team is a flexible, holistic client centred community multidisciplinary service that is tailored to meet the diverse needs of our Haringey population through increasing people's independence and improving the quality of their lives. We aim to respond quickly to referrals with an aim to avoid hospital admissions and facilitate discharges.

If you think you fit this description, are up for the challenge, and are looking to move to an organisation that really values you, please consider joining us in the Whittington Health Adult Community Services team.



Click this link to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team Join our Adult Community Services (whittington.nhs.uk)

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Responsibilities include but are not limited to:

  • Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance.
  • Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations.
  • Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements.
  • Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary.
  • To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc.
  • To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers.
  • To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working.
  • To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington:
    • Integrated Discharge Team
    • Rapid Response
    • Borough-based Virtual Ward
    • Bed-based intermediate care
    • District Nursing assessment
    • Therapy assessment
    • Early supported discharge



Locations are approximate. Learn more