EA to the Head of HONQ and Clinical Governance Administrator, CAMHSinLondoninLondonPUBLISHED MON 17 MAR 2025

To provide a fully comprehensive and first-class business administration service to Nursing, Governance and Quality Team including supporting the CAMHS Head of Nursing & Quality. Front of house, reputation and professional response is essential to achieve this. The post holder will deal with a broad range of very complex and sensitive issues and be a key point of contact, dealing with a wide range of staff and patients across the Trust, with external partners, the independent and private sectors.

To be a key resource to the Nursing, Governance and Quality Team; ensuring the delivery of key operational and strategic objectives. This will result in the post holder leading and having responsibility for the development and implementation of specific projects and functions such as the Clinical Governance agenda alongside the Clinical Governance Project Officer and Clinical Governance Lead.

As the team administrator you will need to be able to provide high quality administrative support such as minute taking of meetings, arranging meetings and general administrative support. The role also includes supporting the timely completion of Serious Incident Alert reviews by team managers, Serious Incident fact finder reports, complaint investigations, and ensuring an accurate record is kept in the Trust incident recording system (Datix), as well as managing and monitoring local administrative data systems.

This role involves providing high-level administrative and diary management support to the Head of Nursing & Quality and the wider Nursing, Governance, and Quality team. Key responsibilities include minute-taking, arranging meetings, and offering general administrative assistance. The position also supports the timely completion of serious incident reviews, fact finder reports, and complaint investigations, ensuring accurate record-keeping in the Trust's incident recording system (Datix). The role requires the development and implementation of governance processes within the CAMHS Directorate, responding to requests and inquiries across different organizational levels with discretion and efficiency. Additional duties include providing cross-cover for the senior leadership admin team, preparing agendas, typing minutes, drafting responses, managing mail, updating dashboards and risk registers, and coordinating events such as team-building sessions and conferences. The role demands independent work and initiative, often unsupervised, to ensure effective administrative operations.

About us

1) To provide high level administration and diary management support to the Head of Nursing & Quality.

2) To Support the Nursing, Governance and Quality team include minute taking of meetings, arranging meetings and general administrative support.

3) Support the timely completion of Serious Incident Alert reviews by team managers, Serious Incident fact finder reports, complaint investigations, and ensuring an accurate record is kept in the Trust incident recording system (Datix).

4) With the Head of Nursing and Quality develop and implement governance processes within the CAMHS Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care provided.

5) Responding to a wide range of requests, enquiries and problems from Trust Board Level downwards and from the private and independent sectors. You will take action to ensure they are dealt with and resolved quickly, efficiently and sensitively as possible. You will be required to show a high level of discretion often working unsupervised.

6) To provide cross-cover in the event of absence within the senior leadership admin team.

7) Prepare agendas, type minutes, and collate action plans of meetings in a timely and efficient manner and ensure circulation and storage of minutes.

8) Ensure receipt of appropriate mail and messages and that these are dealt with in an efficient and timely way by recording, diverting, tracking and prioritising them - this will include drafting responses and discarding inappropriate mail as necessary.

9) To carry out duties as requested by the clinical governance team; produce graphs, SPR charts and tables for reports and input data into spreadsheets and databases for statistics

10) Update the service line dashboards risk register and CQC action plans etc. on a monthly basis.

11) To prioritise workload to ensure completion of work. To be part of the Directorate senior leadership administration team, carrying out any admin duties that helps towards providing an efficient and effective admin function. Any other duties deemed appropriate. To work on own initiative and often unsupervised.

12) To coordinate events for both internal and external agencies such as team building events, structured away time, functions, conferences, workshops and visits from external organisations. You will be responsible for the detailed planning of programs, identifying venues, negotiating costs, booking hospitality, providing materials and making travel arrangements for those involved.