Close Farm Surgery rmVRIh5W
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An opportunity has arisen for a new receptionist to join our surgery team.
We have a lovely team of receptionists and are looking for someone to work a total of 26.25 hours on the following days/times:
Tuesday & Thursday 7.45am to 6.30pm
Friday 7.45am to 1pm
The role involves being the first point of contact for most of our patients; answering the telephone, booking appointments, giving out test results, registering new patients, monitoring the practices e-mail and eConsults accounts and arranging home visits. As we have a range of healthcare professionals who work within the surgery, receptionists are trained to signpost patients to the appropriate healthcare option for their need using practice established protocols.
This is a busy role however training and support will be given to help you grow and develop. We offer a competitive hourly rate of pay, inclusion in the NHS pension scheme, a cycle to work scheme, free parking and a kind and caring team to work with.
Our starting pay is £11.42 per hour increasing upon successful completion of 3-month training and probationary period.
Our closing date is Sunday 3rd November 2024 with interviews planned for Thursday 7th November. However, if we receive enough suitable applications, we may close the advert early and offer an earlier interview date. We would welcome telephone calls to discuss the role for interested applicants. Please contact Jennifer Lumsden, our Assistant Practice Manager on .
About us
Job purpose
:
Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Job responsibilities
:
Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team
Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times
Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed
Register patients on the clinical records system
Register patients for on-line access
Assists with the photocopying of clinical records under the direction of the practice secretaries
Receive and accurately record requests for home visits contacting local visiting services on clinical instructions
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts
Manage the eConsults coming into the practice
Assist with the management of the practices main e-mail account
Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records
Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient
Open and record post received both internally and externally
Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate
Assist colleagues in rearranging clinics when appropriate
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager
An opportunity has arisen for a new receptionist to join our surgery team.
We have a lovely team of receptionists and are looking for someone to work a total of 26.25 hours on the following days/times:
Tuesday & Thursday 7.45am to 6.30pm
Friday 7.45am to 1pm
The role involves being the first point of contact for most of our patients; answering the telephone, booking appointments, giving out test results, registering new patients, monitoring the practices e-mail and eConsults accounts and arranging home visits. As we have a range of healthcare professionals who work within the surgery, receptionists are trained to signpost patients to the appropriate healthcare option for their need using practice established protocols.
This is a busy role however training and support will be given to help you grow and develop. We offer a competitive hourly rate of pay, inclusion in the NHS pension scheme, a cycle to work scheme, free parking and a kind and caring team to work with.
Our starting pay is £11.42 per hour increasing upon successful completion of 3-month training and probationary period.
Our closing date is Sunday 3rd November 2024 with interviews planned for Thursday 7th November. However, if we receive enough suitable applications, we may close the advert early and offer an earlier interview date. We would welcome telephone calls to discuss the role for interested applicants. Please contact Jennifer Lumsden, our Assistant Practice Manager on .
About us
Job purpose
:
Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Job responsibilities
:
Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team
Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times
Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed
Register patients on the clinical records system
Register patients for on-line access
Assists with the photocopying of clinical records under the direction of the practice secretaries
Receive and accurately record requests for home visits contacting local visiting services on clinical instructions
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts
Manage the eConsults coming into the practice
Assist with the management of the practices main e-mail account
Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records
Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient
Open and record post received both internally and externally
Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate
Assist colleagues in rearranging clinics when appropriate
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager
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