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Part Time NHS 111 Call Handler - Welwyn Garden CityinWelwyn Garden CityinWelwyn Garden CityPUBLISHED MON 3 MAR 2025

£11.44 to £15.03 an hour further details can be found on the Job Description  PERMANENT 
EMPATHYNHS

HUC Follow HUC

Opportunity to make a significant impact on community health by providing essential medical advice.
Training provided for those without previous healthcare experience, enabling skill development.
Flexible part-time hours that can accommodate various schedules while allowing for a work-life balance.
Access to work for a reputable organization serving 4.5 million patients, enhancing job security.
Use of advanced NHS Pathways software for assessing conditions, integrating technology into the role.
Engagement in a vital healthcare service operating 24/7, providing continual job satisfaction.
Development of strong listening and communication skills through advanced training.
Are you passionate about supporting others and making a genuine difference in your community? Join HUC as a Part-Time NHS 111 Call Handler in Welwyn Garden City, where you’ll play a vital role in delivering essential healthcare support to 4.5 million people across Hertfordshire, Bedfordshire, Cambridgeshire, West Essex, and beyond. We're looking for compassionate individuals—especially women and those with caring backgrounds—who want to step into a fulfilling career in healthcare, no prior experience required.

In this rewarding role, you'll be the first point of contact for patients in need, offering urgent and non-urgent advice with empathy and precision. With our dedicated training programme starting on 28th April 2025, you'll be equipped to assess patient conditions using our NHS Pathways Software and ensure each individual receives the best direction for their healthcare needs. If you're committed, caring, and ready to make a difference while enjoying a flexible part-time schedule, we want to hear from you!
Opportunity to make a significant impact on community health by providing essential medical advice.
Training provided for those without previous healthcare experience, enabling skill development.
Flexible part-time hours that can accommodate various schedules while allowing for a work-life balance.
Access to work for a reputable organization serving 4.5 million patients, enhancing job security.
Use of advanced NHS Pathways software for assessing conditions, integrating technology into the role.
Engagement in a vital healthcare service operating 24/7, providing continual job satisfaction.
Development of strong listening and communication skills through advanced training.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Part Time NHS 111 Call Handler - Welwyn Garden City:
To work as a part-time NHS 111 Call Handler in the UK, you typically need a combination of skills, attributes, and qualifications. Here’s an overview of what is often required:
Essential Skills:
1. Communication Skills:
- Clear verbal communication is crucial, as you will be speaking with callers who may be anxious or in distress.
- Active listening skills to understand the caller's issues and respond appropriately.
2. Empathy and Compassion:
- Ability to empathize with callers and provide support, ensuring they feel heard and understood.
3. Problem-Solving Skills:
- Ability to assess a situation quickly and provide appropriate advice or escalate issues as necessary.
4. Decision-Making Skills:
- Ability to make sound judgments based on the information provided by the caller and the protocols in place.
5. Computer Literacy:
- Proficiency in using computer systems and software for logging calls, accessing information, and following protocols.
6. Organizational Skills:
- Ability to manage time effectively and handle multiple calls or tasks simultaneously.
7. Attention to Detail:
- Precise listening and information processing skills to ensure accurate documentation and advice.
Personal Traits:
- Calmness Under Pressure: Ability to maintain a composed demeanor in stressful situations.
- Team Player: Willingness to work collaboratively with peers and other healthcare professionals.
- Adaptability: Flexibility to handle a variety of situations and changes in protocol as needed.
Qualifications:
- Educational Background: While formal qualifications may not always be mandatory, having a background in healthcare, nursing, or similar fields can be advantageous.
- Experience: Prior experience in customer service, healthcare, or call handling can be beneficial.
- Training: Successful candidates usually go through an initial training period, where they will learn the specific protocols, systems, and policies of the NHS 111 service.
Additional Requirements:
- Enhanced Background Check: Due to the nature of the role, you will likely need to undergo a Disclosure and Barring Service (DBS) check.
- Availability: Willingness to work flexible hours, including nights, weekends, and holidays.
 


inWelwyn Garden City click to show distance
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