Reception Team Leader inLiverpool inLiverpool PUBLISHED 30 OCT 2024
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An exciting opportunity has arisen in Patient Access based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Reception Team Leader.
The successful candidate will be responsible for the management of sickness , annual leave, rota planning , personal development reviews, ensuring all departments are covered within each area and local KPI's are met.
One of the main duties is to ensure that all patients have been booked in/out correctly and will give staff the appropriate training to complete their daily tasks.
The reception team leader will support the Office Manager in producing weekly staff rotas to ensure all areas of reception out-patients have administrative cover allocated as required.
The reception team leader will be required to work across site between Liverpool Women's Hospital and Aintree Hospital.
About usTo manage the team, ensuring that all appropriate services are involved. This includes highlighting problems or delays and escalating them to the Reception Manager.
To be part of the Reception desk rota with the additional responsibility of supporting the team with training and problem solving.
Updating systems (eg meditech & in-touch) to meet the needs of service demands ie. ensuring the booking out is completed within required turnaround.
Ensure effective allocation of reception staff within the team to maximise effectiveness.
Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources.
To implement Trust policies and local directorate procedures for own area.
To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible.
Responsible for reception staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures.
To ensure that the reception service is adequately staffed at all times, organising staff rota and working hours.
To ensure good communication and effective relationships are maintained both within the reception team and with health professionals, internal and external, to provide an effective service.
To receive regular communications and deliver to the reception team.
Validation of Booking Out Spreadsheet
To line manage members of the reception team, including compliance with standard operating procedures
An exciting opportunity has arisen in Patient Access based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Reception Team Leader.
The successful candidate will be responsible for the management of sickness , annual leave, rota planning , personal development reviews, ensuring all departments are covered within each area and local KPI's are met.
One of the main duties is to ensure that all patients have been booked in/out correctly and will give staff the appropriate training to complete their daily tasks.
The reception team leader will support the Office Manager in producing weekly staff rotas to ensure all areas of reception out-patients have administrative cover allocated as required.
The reception team leader will be required to work across site between Liverpool Women's Hospital and Aintree Hospital.
About us
To manage the team, ensuring that all appropriate services are involved. This includes highlighting problems or delays and escalating them to the Reception Manager.
To be part of the Reception desk rota with the additional responsibility of supporting the team with training and problem solving.
Updating systems (eg meditech & in-touch) to meet the needs of service demands ie. ensuring the booking out is completed within required turnaround.
Ensure effective allocation of reception staff within the team to maximise effectiveness.
Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources.
To implement Trust policies and local directorate procedures for own area.
To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible.
Responsible for reception staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures.
To ensure that the reception service is adequately staffed at all times, organising staff rota and working hours.
To ensure good communication and effective relationships are maintained both within the reception team and with health professionals, internal and external, to provide an effective service.
To receive regular communications and deliver to the reception team.
Validation of Booking Out Spreadsheet
To line manage members of the reception team, including compliance with standard operating procedures
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