The position demands flexibility, as it involves working varied shifts, including evenings, weekends, and holidays such as Christmas, with a commitment of 30 hours per week over four days from 9 to 5. Responsibilities include efficiently transferring calls, providing general information about the Trust, and managing emergency calls to ensure a seamless service. Enthusiasm and the ability to prioritize tasks in a fast-paced environment are essential attributes for candidates applying for this role.
A part time opportunity has arisen to become a member of the Switchboard Team. Communication skills are essential as the team are usually the first point of most callers to the Hospital.
Switchboard is a very busy environment dealing with all types of calls to the Trust from patients, relatives and staff.
The candidate must have good communication & IT skills. Local knowledge of the L&D layout and the IT systems used, (Pimsi, Excel, Nervecentre, Cleric & QFM) would be an advantage. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative on day or evening shift. The Switchboard operating hours are 24/7 and 365 days of the year and will involve working bank Holidays and Christmas.
The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. The applicant would be dealing with all types of Estates and transport requests from across the Trust, outside contractors and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise telephone calls and workloads.
Hours of Work are 30 hours per week 4 days a week from 9-5
Please note this shift will fall sometimes on Christmas day and the candidate would have to work that shift.
PREVIOUS APPLICANTS NEED NOT APPLY
About us
To provide a prompt and professional Switchboard/call-centre service to all callers in line with office procedures, contributing to the overall efficient and effective running of the Switchboard function.
To transfer calls esfficently to correct departments and staff and supply general information on the Trust.
To manage all calls presented to Emergency Phones and call approriate teams to respond via a bleep system.
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