Administration LeadinDoncasterinDoncasterPUBLISHED THU 17 OCT 2024
The Administration Lead at Rotherham Doncaster and South Humber NHSFT in Doncaster will oversee clinical administration and clerical support functions within the Doncaster PH&ND Care Group. Responsibilities include managing administrative staff, ensuring data quality, supporting service targets, and enhancing customer service. The role entails collaborating with Service Managers and Modern Matrons to develop and streamline administrative processes, maximize IT system efficiency, and continuously review systems to adapt to the needs of commissioners and divisions.
Additionally, the Administration Lead will establish effective staffing rotas and ensure the smooth functioning of referral and triage processes. They will implement systems for managing telephone inquiries and develop customer service standards to ensure they are consistently met across the administration teams. This position requires a focus on operational management and the ongoing improvement of administrative services within the Care Group.
Additionally, the Administration Lead will establish effective staffing rotas and ensure the smooth functioning of referral and triage processes. They will implement systems for managing telephone inquiries and develop customer service standards to ensure they are consistently met across the administration teams. This position requires a focus on operational management and the ongoing improvement of administrative services within the Care Group.
Lead the clinical administration and clerical support functions across identified services within the Doncaster PH&ND Care Group. This willinclude responsibility for administrative and data quality, support for the achievement of service targets and customer service. They will operationally manage the clinical administration staff within the Care Group
- Work with Service Managers/Modern Matrons to support the on-going development ofadministration services within the Care Group
- Working with clinical and administrative staff; establish and streamline administrative processes across all pathways
- Working with colleagues, ensure that IT system functionality is maximised and used effectively for the efficient service delivery
- Continually review administration systems and processes to ensure quality. Adapt and implement changes and updates where needed to meet commissioners and divisional needs
- Establish effective staff rotas to ensure adequate cover and functioning of the service and administrative tasks across administration teams
- Work with Service Managers/Modern Matrons and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways.
- Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages and required escalation procedures
- Develop and embed expected customer service standards ensuring they are achieved and maintained in all aspects of administration work and communications
About us
Please view the attached job description and person specification to view the full details about the role
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
viewStart practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More from Rotherham Doncaster and South Humber NHSFT
inDoncaster
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more