Admin/ Care Navigator inBirmingham inBirmingham PUBLISHED
FRI 18 OCT 2024
Depending on experience
PERMANENT
Dr Khuroo's Practice rnTP49Mb
The role of Admin/Care Navigator at Dr Khuroo's Practice in Birmingham involves assisting patients in accessing appropriate healthcare services with a focus on professionalism and efficiency. Key responsibilities include managing patient interactions at reception, processing appointment requests, handling repeat prescriptions, and maintaining accurate medical records. The candidate will be required to support the practice team in various administrative tasks while ensuring a positive and welcoming environment for patients and visitors, both in person and over the phone.
The position requires a thorough understanding of practice procedures and protocols, as well as proficiency in computer systems for managing patient data and records. Responsibilities also include filing medical documents, dealing with telephone inquiries, and coordinating patient registrations and address changes. The Admin/Care Navigator must demonstrate strong communication skills, a friendly demeanor, and the ability to multitask effectively in a busy medical practice setting.
The position requires a thorough understanding of practice procedures and protocols, as well as proficiency in computer systems for managing patient data and records. Responsibilities also include filing medical documents, dealing with telephone inquiries, and coordinating patient registrations and address changes. The Admin/Care Navigator must demonstrate strong communication skills, a friendly demeanor, and the ability to multitask effectively in a busy medical practice setting.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone
- Receive patients and signpost to appropriate service
- Generate repeat prescriptions
- Professional telephone answering skills
- Meeting and greeting patients
- Processing appointments requests
- Registration and processing of medical notes
- Scanning medical records
About us
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and update as necessary
- Filing post in medical records
- Fax and photocopy as requested
- Generating repeat prescription requests
Reception
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Answering telephone calls in a professional manner
- Meeting and greeting patients that come to reception
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Booking, cancelling and changing appointments.
- Process repeat prescription request in accordance with Practice guidelines.
- Scanning medical records
- Actioning pathology test results
Telephone
- Have working knowledge of telephone system, during and after hours.
- Answering the telephone in a professional manner.
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52.52389526367188 -1.8573235273361208 Birmingham, West Midlands 
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