Key responsibilities include triaging inquiries from various stakeholders, organizing clinical appointments and investigations, managing patient records, and liaising with external partners such as prison staff and healthcare providers. Applicants should possess strong clerical skills and the ability to work collaboratively to promote health and well-being among individuals in criminal justice settings. The role operates within a 7-day working model, emphasizing the trust's commitment to quality care and patient dignity. Candidates are encouraged to maintain compliance with health and safety regulations and assist in creating a safe environment for all.
Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiastic Senior Healthcare Administratorto join our forward thinking, friendly and expanding Health & Justice team at HMP Downview.
By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health and well-being. Our healthcare services work to a7 day week working model, to ensure our patient's healthcare is managed and maintained to the highest of standards at all times.
Our motto is "Caring NOT Judging" so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.
Why not see what our staff say about working within our award winning teams: www.jobsincare.com/job/jbnszIoR
- The post-holder will be required to provide a comprehensive and confidential administrative service to Surrey Prisons Healthcare Teams.
- The post holder will need a range of clerical skills with the aim of providing outstanding compassionate care.
- The post-holder is required to provide leadership to an established admin workforce. They will be expected to provide cross cover during periods of staff absence.
- The post-holder will need be flexible in their approach and use initiative and judgement to organise their own workload and that of junior administrative staff within the service
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
About us
Administration and Management of Resources:
To receive and triage a range of enquiries from professionals, patients, and prison staff, consult with internal and external sources to resolve queries, problems, or complaints. Enquiries may be of a highly sensitive, contentious, or distressing nature requiring judgement, tact, and sensitivity to reach an appropriate resolution.
Maintain an effective message taking system ensuring that all messages are passed on to the appropriate individual in a timely manner, in some situations the timing may be critical and own judgement will be required.
To ensure timely production of medical, clinical or legal documents and following up action points from clinical/medical consultations in line with legislation and established timescales, in many cases timescales will be critical and management of workload and time will be required to ensure deadlines are met thus ensuring fees or complaints are avoided.
To book rooms or venues as appropriate for clinics or meetings, being conscious and aware of special needs. Sometimes this may require prior research into the needs of those attending and medical conditions.
To arrange and attend a range of meetings, sometimes at high level, as required, taking responsibility for issuing papers, taking minutes, sharing action points, and following up within required timescales.
Co-ordinate travel and accommodation arrangements as required.
To liaise with 3rd parties such as prison staff, Mental Health Act Administration, Ministry of Justice, Parole Boards, Social Services and GPs when required, to obtain information required prior to assessment if necessary.
To support the wider team where necessary including prison staff, medics, Service Managers, Nurse Prescribers, Nursing Staff and Therapists.
To manage the external documentation needs e.g. security paperwork in a timely and effective manner.
Administer and manage bookings of clinics, ward rounds, visits, admissions, and discharges as required. Book interpreters when required
Enter own notes on the clinical system or if required enter notes on behalf of a clinician in line with set timescales. Ensure scanning is up to date and face-to-face and non-face-to-face activity is accurately recorded.
To receive referrals and action promptly and efficiently. This will include maintaining and monitoring the patient waiting times being aware of, and reporting, potential breaches.
Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.
To monitor and maintain levels of materials and equipment necessary for the service provision including stationary and office equipment, prepare requisitions for authorisation, process delivery notes, and invoices and to ensure the secure storage and distribution of stationery requirements of the team within the laid down timescales.
To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.
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