Pathway Co-ordinator inPlymouth inPlymouth PUBLISHED
WED 11 DEC 2024
The Pathway Co-ordinator will assist in enhancing patient care pathways, maintain accurate patient records, and support the clinical team's operational needs. This position requires a high level of integrity, the ability to work under pressure, and collaboration with other departments and healthcare providers. The role may also involve mentorship of junior staff and cover for colleagues during peak times or absences. Additionally, candidates should be prepared to deal with emotionally challenging situations that may arise in the context of providing care to patients.
An opportunity has arisen within the Renal and Transplantation Department for a permanent, full time Band 3 Pathway Co-ordinator based in the South West Transplant office at Derriford Hospital. We are looking for an enthusiastic and energetic individual to work in this busy department.
The purpose of the post will be to assist the registered nurses and their team with administrative duties for patients on the transplant waiting list and their follow up care.
The post holder will be required to contribute to the effective delivery of patient pathways and achieving strict targets through detailed knowledge of hospital administration systems, providing instrumental support for future projects.
They will also provide a comprehensive administrative service to the renal consultant and/or group of medical staff in an efficient and timely manner.
Applicants should have a responsible, professional attitude and be able to demonstrate good communication skills. A high degree of integrity if required as is the ability to work well under pressure and conflicting priorities.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
To ensure patient centred quality care for all patients on the transplantation pathway, either undergoing pre-transplantation assessment, post-transplantation follow up or living donation assessment/follow up.
Provide and deliver a high standard of full administrative service to the South West Transplant Centre team using a varied range of work processes and procedures.
To coordinate and arrange the multi-disciplinary meetings and conferences for the South West Transplant Centre, including peninsula-wide, regional and national events.
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Provide operational support to the South West Transplant Centre (SWTC) team as required.
To work with the transplant centre team to develop and implement any new or updated processes, policies or procedures relating to transplantation.
Work with service line management team to develop administrative procedures to enhance the smooth management of the department
Triage the patient helpline and staff queries, resolving straightforward and administrative enquires and forwarding more complex and clinical issues to the most appropriate member of the team. Support in the management of joint inboxes
Manage the communication between the SWTC and key stakeholders/partners, including GP surgeries, referring centres and other NHS organisations such as Organ Donation and Transplantation, ensuring that any emails/written communication/phone calls are actioned efficiently and effectively.
To coordinate and arrange all meetings and multi-disciplinary events for the SWTC, which includes but is not limited to the Transplant Steering Group, the trust-wide Transplant Committee, South West Transplant Nursing Committee and Annual Transplant Day. This will include sourcing funding, liaising with speakers and attendees, managing pharmaceutical company sponsorship, booking venue/catering, taking minutes and seeking feedback
To maintain and update the SWTC website in conjunction with the team.
To maintain the annual review database of all transplanted patients and coordinate their in-depth annual review with nursing staff alongside routine follow up.
Management of the transplant and living donation patient referral to treatment pathway, including the coordination of new referrals and inter-provider transfers, keeping iPM fully up to date with patient details, waiting list information and RTT status. Transplant and Living Donation PTL management
To assist the live donor nurses by supporting the live donor programme, from self-referral to nephrectomy and follow up. This will include supplying educational information, making arrangements and maintaining communication with all parties.
To manage living donor and transplant recipient incoming and outgoing referrals. This may involve communication with external hospitals. To manage booking legal approval appointments for living donor and transplant recipient patients.
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