Symphony Healthcare Services Limited ra9GGJHk
Candidates should possess strong communication skills, be able to work effectively in a fast-paced environment, and demonstrate sound IT proficiency, particularly with MS Office. While knowledge of the NHS or general practice is desirable, it is not essential. The position offers a starting pay rate of £12.00 per hour, increasing to £12.50 after a successful six-month probation period, along with access to NHS or NEST pension benefits. Flexible working patterns are available, to be discussed during the interview.
Symphony Healthcare Services are recruiting for a Patient Services Advisor (Receptionist) to join the team at Bruton Surgery, in Bruton Somerset.
The role involves a variety of responsibilities, such as assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment.
The role also includes tasks such as registering patients, processing correspondence and helping with other administrative needs to ensure the smooth and efficient running of the surgery.
We have 15 vacancy hours and working patterns (days / times) will discussed at interview stage.
The rate of pay is £12.00 per hour starting rate, increasing to £12.50 per hour once a 6-month probation period has been successfully completed. You are also able to join the NHS or NEST pension, which is one of many excellent SHS employee benefits.
Please see the attached documents and links for more information.
This role requires excellent communication skills both over the phone and face-to-face in a busy and fast paced surgery.
You will provide administration and reception duties for the surgery which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols and timescales.
You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.
You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).
Knowledge of the NHS / General Practice would be desirable, but not essential.
About us
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with unwell / distressed / aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations prior to applying.
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