Referral Co-ordinator inWokingham inWokingham PUBLISHED
MON 11 NOV 2024
Candidates must possess excellent communication skills, an empathic approach, and accurate data inputting abilities. Flexibility and a supportive mindset are essential, as the role may involve handling sensitive and distressing situations. The position also requires attendance at mandatory training sessions. The organisation is committed to equal opportunities and encourages applications from diverse backgrounds, ensuring reasonable adjustments are made where necessary.
We are based at Wokingham Hospital, and process referrals for community services.
These referrals come by either phone or email and are processed onto a clinical platformcreating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be forAdult Social Care, Children's Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to aprocessing queue managed by administrators.
The service operates between 08.00-18.00 Monday to Friday.
There may be some opportunities to work from home after initial training, but staff are still
required to work from the office as needed and at least once per week. Candidates musthave a compatible home internet provider, Hyperoptic is not compatible with our soft phonesystem.
Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital.
- To receive incoming Health, Social and Children's Mental Health referrals for communityservices collecting supporting information from the referrer, client, and other agencies tocomplete the relevant contact assessment.
- You will need to be able to collect accurate and efficient recording of referrals on RIO andAdastra (clinical platforms)
- Ensure incoming referrals are processed in a timely manner and are signposted onto theappropriate service.
- Answer the telephone and provide caller with information requested / record referral detailsfor processing.
- Good communication skills
- Effective team working
- Attend all statutory and mandatory training required for this role.
About us
The must haves for you to be considered for this role:
- Excellent written and verbal communication skills
- Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
- Accurate data inputting skills
- Enthusiastic and flexible approach
- Be able to work from home and in the office as required (may be required at short notice to attend the office)
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
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