Receptionist - GP Surgery inSouthall inSouthall PUBLISHED SUN 6 OCT 2024

Depending on experience PERMANENT
NHS

Southall Medical Centre rwkxamlt

Southall Medical Centre is seeking a part-time Receptionist/Administrator to join its team in Southall, requiring 20-25 hours per week. While prior experience in a GP practice is not necessary, candidates should have a good understanding of primary care roles within the NHS. The role involves triaging appointment requests, handling phone calls, processing repeat prescriptions, and preparing the surgery and consulting rooms for clinics. Strong IT skills are mandatory, with proficiency in Microsoft Office and some training provided for SystmOne, the clinical system used.

The ideal candidate should possess excellent communication skills and a friendly demeanor, as they will be the first point of contact for patients. A strong work ethic, flexibility, and a collaborative spirit are essential, along with the ability to work independently. Fluency in Panjabi, Hindi, Gujarati, or Urdu is advantageous. Overall, the position focuses on delivering excellent patient care within a supportive administrative environment.

This is not for locum agencies

For queries, please email

Southall Medical Centre has an exciting new vacancy for a part-time (20-25 hours/week) receptionist / administrator to join our dynamic admin team!

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

Triaging appointment requests and booking appointments appropriately for patients
Handling incoming telephone calls to the surgery
Processing repeat prescriptions according to practice policy
Scanning and processing medical documents through SystmOne (clinical system)
Completing tasks set by the practice manager and the doctors / clinicians
Opening and closing front doors in line with opening times
Greeting patients kindly and courteously
Working as part of a team collaboratively with other team members
Preparing the surgery, waiting area, consulting rooms in preparation for clinics

Good IT and computer skills are essential for this position.

You must be a friendly, courteous people-person as this role primarily involves handling patient queries and have a strong work-ethic and resolve to help provide excellent patient care, in line with our practice vision.

Ability to speak Panjabi, Hindi, Gujarati or Urdu would also be extremely beneficial for this position.

About us
The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.
Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.
The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.
Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.
As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.
The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as SystmOne (clinical system training provided).

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist - GP Surgery: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inSouthall

51.51895904541016 -0.375518411397934 Southall, Middlesex

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