Cancer Careline Coordinator inCanterbury inCanterbury PUBLISHED
FRI 8 NOV 2024
In return, the Trust offers comprehensive training and support for career advancement. Ideal applicants will have relevant qualifications, such as GCSEs in Maths and English, and demonstrate the ability to work effectively under pressure in a busy environment. The role entails collaborating with a multidisciplinary team and upholding the Trust's values while ensuring a patient-focused approach in all interactions.
We are looking for a Cancer care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.
We are a hard working, friendly and flexible team, meeting ever changing demands and require someone of a similar nature. the successful candidate will be hard working and able to use initiative.
In return we can offer full training and will actively help support career progression if desired.
Main duties of the job
Successful candidates will have the following skills & experience:
- Booking of appointments on allscripts
- Triaging of calls
- Excellent communications skills
- Customer service
- Experienced administrator.
- Great organisational skills with the ability to manage and prioritise your work effectively
- First class communication skills with a professional and friendly manner
- High levels of attention to detail and accuracy
- Understanding of the sensitivity in the nature of work they're carrying out and dealing with patient matters in the strictest of confidence
- A flexible and friendly working approach
- An understanding of NHS targets.
About us
Qualifications and training
GCSE in Maths and English or Equivalent
Good knowledge across a range of health or social care settings
Experience
Excellent keyboard / PC skills including effective use of Microsoft Office
Experience of working for and within a team
Previous experience in customer service or reception
Experience of dealing with non-routine and complex problem solving
Ability to produce Excel spreadsheets or Work documents.
Experience of working with Allscripts, Sunrise and other NHS systems
Working knowledge of KOMS (cancer database)
Experience of working within Cancer
Relevant health or social care experience at Band 3 or equivalent
Skills
Ability to prioritise workload and meet deadlines
Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
Ability to remain calm in a busy environment whilst working under pressure
Able to make judgements involving facts or situations requiring some analysis
Data entry, text processing, storage of data, numeracy, accuracy and attention to detail
Demonstrate flexibility to adapt to the needs of a changing service.
Triaging Skills
Knowledge and insight into treatments and cancer pathway
Governance
Demonstrate patient focused approach
Personal/professional attributes
Upholds and models the
Trust values
Capable of lateral thinking
Assertiveness
Flexible/adaptable
Motivator
Good patient advocate
To be an excellent role model
Other requirements
Able to travel in a timely manner between sites
Shows empathy and sensitivity
Friendly and approachable
Able to work effectively as part of a team
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