Senior Customer Care Administrator inLondon inLondon PUBLISHED 28 MAY 2024

Guy's and St Thomas'​ NHS Foundation Trust

As part of Guy’s and St Thomas’, our values help us to define and develop our culture, what we do and how we do it.
This position will be based on the front reception and will be the second in command to the Customer Service Lead. The post holder will have a wide range of administrative responsibilities, providing a first point of contact for all patients, consultants and third parties, ensuring a first-class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to facilitate the smooth running of the department in keeping with;

  • Vision and Values of the Private Patient Directorate.
  • Guys and St Thomas’s NHS Foundation Trust Policies and Protocols
  • Core Behaviours of Our Staff

As part of the Private Patient administration team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the smooth running of the clinic. This includes assisting with other administrative departments within private patients, working within those departments when required.

The purpose of the Senior Customer Care Administrator post is to ensure an efficient administration service runs within the department, and gold standard customer service is provided to all service users. The post holder will be expected to oversee to the day to day tasks of the Customer care team within a fast-paced front of house environment. The post holder must be pro-active with the ability to delegate in order to meet deadlines and ensuring all departmental trackers are updated. The post holder will be responsible for compiling departmental reports and attending weekly meetings to update their line manager.


Our Trust Values


As part of Guy’s and St Thomas’, our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values. The post holder will:

  • Put patients first: ‘What would I want for my family?’
  • Take pride in what we do: ‘Am I doing my very best?’
  • Respect others: ‘What would it be like if I was in your shoes?’
  • Strive to be the best: ‘How could we do it better?’
  • Act with integrity: ‘Am I doing the right thing?

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

For further details / informal visits contact: Name: Gina White Job title: Operations and Customer Service Manager Email address: Telephone number: 02
This position will be based on the front reception and will be the second in command to the Customer Service Lead. The post holder will have a wide range of administrative responsibilities, providing a first point of contact for all patients, consultants and third parties, ensuring a first-class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to facilitate the smooth running of the department in keeping with;

  • Vision and Values of the Private Patient Directorate.
  • Guys and St Thomas’s NHS Foundation Trust Policies and Protocols
  • Core Behaviours of Our Staff

As part of the Private Patient administration team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the smooth running of the clinic. This includes assisting with other administrative departments within private patients, working within those departments when required.

The purpose of the Senior Customer Care Administrator post is to ensure an efficient administration service runs within the department, and gold standard customer service is provided to all service users. The post holder will be expected to oversee to the day to day tasks of the Customer care team within a fast-paced front of house environment. The post holder must be pro-active with the ability to delegate in order to meet deadlines and ensuring all departmental trackers are updated. The post holder will be responsible for compiling departmental reports and attending weekly meetings to update their line manager.

Our Trust Values

As part of Guy’s and St Thomas’, our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values. The post holder will:

  • Put patients first: ‘What would I want for my family?’
  • Take pride in what we do: ‘Am I doing my very best?’
  • Respect others: ‘What would it be like if I was in your shoes?’
  • Strive to be the best: ‘How could we do it better?’
  • Act with integrity: ‘Am I doing the right thing?

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

For further details / informal visits contact: Name: Gina White Job title: Operations and Customer Service Manager Email address: Telephone number: 02


inLondon
Locations are approximate. Learn more