Patient Administrator A&E Department inIsleworth inIsleworth PUBLISHED 18 DEC 2023

Roles and responsibilities

Clinical Office:

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trusts computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking(CRT) system to electronicallyregister/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record. Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete
• Book outpatient appointments

Please refer to the job description for the full list of roles and responsibilities

Patient Administrator Band 3 A&E Department West Middesex Site

Monday- Sunday , Weekends and Bank Holidays Must be able to do all the shifts

7am-5pm

11am-9pm

9pm-7am

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrativesupport to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:

• AEC
• ED