Receptionist inLondon inLondon PUBLISHED 27 JUN 2024

Job Overview


Are you a compassionate, friendly and efficient receptionist, ideally with experience working in the NHS or healthcare setting? We are seeking to recruit you to our Children's Integrated Admin Team based at the Kentish Town and Crowndale Health Centres. The post-holder will be responsible for providing essential administrative support to the team including:

• Staffing our reception desk
• Being a helpful and empathetic first point of contact for children, young people and families
• Data Entry and support
• Answering phones and taking messages
  
  

Your work will be a key part of the quality of our service, and of our patients’ experience. You will need to demonstrate the ability to deal with members of the public, clinical staff and partners, and to help resolve simple issues.

Main duties of the job

• Staffing our reception desk
• Being a helpful and empathetic first point of contact for children, young people and families
• Data Entry and support
• Answering phones and taking messages
  
  

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings

Working for our organisation

We’re passionate about delivering first-class patient-centred, safe and effective care in our clinic at Kentish Town Health Centre, or in the patient’s own home. Patients are at the heart of everything we do.

Camden MOSAIC is a friendly, caring and stimulating place to work and our reception desk is the entry point to all of our services. We'll support you, train you and help you develop on your career journey.


Detailed Job Description And Main Responsibilities


To maintain appropriate clinical records on SystmOne.

To provide reception cover at Kentish Town and occasionally at Crowndale Health Centre

To collect and distribute all internal and external mail on a daily basis

To manage and archive paper records using the CNWL archiving supplier’s database

To take stationery and equipment inventories where necessary and order goods for colleagues using the iProcurement system

To organise own workload using independent judgement to prioritise required tasks and duties

To be responsible for arranging room bookings on behalf of the Team and

maintaining the relevant Outlook calendar/s

To respond in a courteous and professional manner to clients, visitors and other agencies and their teams

To be responsible for any personal development necessary to fulfil the

requirements of the post, attending any training required and fulfilling objectives set during regular appraisals

To assist in maintaining and improving services

Assist in maintaining own and others health, safety and security and help to maintain a clean and safe area in which to work

To support the team manager in ensuring the safety and security of the clinic environment including monitoring of equipment and arranging repairs to the building and equipment as needed

To act in a calm and professional manner at all times

To actively promote and ensure own actions support equality, diversity and rights as outlined in Trust policy

To cover the duties of other administration staff across both services as appropriate

To demonstrate a commitment towards their own personal development

To ensure that patient confidentiality is maintained and confidentiality with regard to the business of the services at all times.

Person specification


Qualifications And Training


Essential criteria

• A practical knowledge of administrative and information systems or demonstrated commitment to learn these
• Qualified to a basic level in Maths and English
  
  

Knowledge and Experience

Essential criteria

• Knowledge of administrative systems or experience of working on reception.
• Ability to deal with queries, checking information with managers staff and patients and communicating information verbally and in writing.
• Demonstrable experience of resolving queries, e.g. locating information, or supporting with process issues, escalating issues when necessary
  
  

Desirable criteria

• Knowledge of Camden community / children’s services.
• Experience of working in a health or social care environment.
• Experience in working with SystmOne Clinical System
  
  

Specific Skills

Essential criteria

• Ability to develop and maintain good standards of communication both orally and in writing with people about difficult matters and in difficult situations
• Basic knowledge of using Microsoft Office packages appropriate to working on a reception desk, and data entry, along with excellent keyboard skills.
• Able to work as an effective team member, building constructive relationships with warmth and empathy.
• Ability to prioritise and plan own workload with support including use of supervision as appropriate.
• Ability to treat service users and colleagues with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person, and a willingness to develop further skills in this area.
• Committed to providing a professional service and to working as part of a team
• An understanding of the importance of confidentiality and dealing with sensitive information.
• Ability to work in a pressurised reception environment
  
  

Other


Essential criteria

• Willingness to undertake further training as required.
• Ability to identify own learning needs and to contribute to own development
• Ability to maintain quality in own work and encourage others to do so
• Understanding of equal opportunities and diversity.