Receptionist inEdinburgh inEdinburgh PUBLISHED 28 APR 2024

Venesky-Brown rqOWVhp

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Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Receptionist for a 6-8week contract, with the possibility of an extension on a rate of £13.44 PAYE,
This is a part time role with 1 week of full time hours due to start on Tuesday 6th May.

Responsibilities

Provide a dedicated, welcoming, front desk customer service to all visitors to the Forum.
Deal with general enquiries from visitors or public in person or by email or telephone and/or re-direct as required. Deal with the receipt of mail and parcels and arrange distribution or collection, as appropriate.
Assume primary ‘gate keeper’ role for the booking system, managing resource requests in line with local policies.
Responsible for procuring key deposit for visitor rooms, including generating payment links via online payment platform
Maintain an awareness of Forum security and escalate any issues, as necessary. Maintain the front desk and immediate area in a tidy and presentable state. Provide access support to disabled users, as necessary.
Maintain an awareness of health and safety at all times and report any issues. Coordination point for first aiders The post-holder will normally be expected to act as a Fire Warden and a First Aider, for which training will be provided.
Opening/closing building as required, adhering to the building security processes.

Essential Skills

Vocational Qualifications (N/SVQ 3, ONC or equivalent) plus typically at least 1 year`s work experience in a relevant role

School education to standard grade or equivalent plus typically 2 year`s relevant work experience.
Good working knowledge of Microsoft Word and Excel, and experience of using email and the internet.
Strong communication skills.
Ability to prioritise tasks within a routine
Understanding and ability to apply relevant standard procedures, including those governing health and safety
Previous experience in a relevant customer service role and an understanding of the key behaviours required to deliver high quality customer service
Knowledge and understanding of relevant Health and Safety requirements

Desirable Skills

Fire Warden and First Aider training.
Previous experience of working in a reception, administrative and/or event capacity would be advantageous.

If you would like to hear more about this opportunity please get in touch.

Provide a dedicated, welcoming, front desk customer service to all visitors to the Forum.
Deal with general enquiries from visitors or public in person or by email or telephone and/or re-direct as required. Deal with the receipt of mail and parcels and arrange distribution or collection, as appropriate.
Assume primary ‘gate keeper’ role for the booking system, managing resource requests in line with local policies.
Responsible for procuring key deposit for visitor rooms, including generating payment links via online payment platform
Maintain an awareness of Forum security and escalate any issues, as necessary. Maintain the front desk and immediate area in a tidy and presentable state. Provide access support to disabled users, as necessary.
Maintain an awareness of health and safety at all times and report any issues. Coordination point for first aiders The post-holder will normally be expected to act as a Fire Warden and a First Aider, for which training will be provided.
Opening/closing building as required, adhering to the building security processes.

Essential Skills

Vocational Qualifications (N/SVQ 3, ONC or equivalent) plus typically at least 1 year`s work experience in a relevant role

School education to standard grade or equivalent plus typically 2 year`s relevant work experience.
Good working knowledge of Microsoft Word and Excel, and experience of using email and the internet.
Strong communication skills.
Ability to prioritise tasks within a routine
Understanding and ability to apply relevant standard procedures, including those governing health and safety
Previous experience in a relevant customer service role and an understanding of the key behaviours required to deliver high quality customer service
Knowledge and understanding of relevant Health and Safety requirements

Desirable Skills