Radiology Receptionist inSlough inSlough PUBLISHED 2 JUL 2024

Job Overview


This post is a Fixed term contract for 12 months to cover Maternity Leave

The post holder will primarily provide administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems.

Main duties of the job

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• To input patient details accurately into EPIC.
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.


Detailed Job Description And Main Responsibilities

• Participate in departmental meetings.
• Attend training as and when required
• Act as mentor and trainer for new staff and support induction programme
• Participate in annual appraisal system
• Check Patients in to appropriate appoints
• Provide high level of customer service.
  
  

Please see Job Description and Person Specification for further information


Person specification


Qualifications


Essential criteria

• 5 GCSE or Equivalents A-C
  
  

Desirable criteria

• NVQ in customer care or equivalent qualification
  
  

Experience


Essential criteria

• Previous reception duties
• Customer care/dealing with the public face to face or by telephone
  
  

Desirable criteria

• Knowledge of the Health Information Systems
  
  

Skills & Knowledge

Essential criteria

• Flexible – able to work on own initiative and within a team
• Good telephone manner
• Ability to work to deadlines. Able to work on own initiative and prioritise workload
• Ability to prioritise work and to adapt to changing circumstances.
• Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
• Ability to work without supervision
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now