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Experience of working in a customer service or patient related environment.
Detailed job description and main responsibilitiesDUTIES AND RESPONSIBILITIES
Communication Skills
• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries
• To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate
Knowledge, training and experience
• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols
• Production of suitable immobilisation equipment
• Provide clinical support for radiotherapy anaesthetic and recovery areas
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
• Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings
Personal Skills
• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided
• Cover the reception desk as needed, answering internal or external telephone calls
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act
Planning and Organisation
• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas
• Using patient management system, ensure all radiotherapy appointments are recorded on CareFlow
• Where appropriate use the CareFlow system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment (if required)
Responsibilities
• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up letters on patient's treatment completion
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation
Patient Care
• Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager
• Will record patient information and data and contribute to the implementation of patients clinical care packages
Freedom to Act
• Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies
• When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from
Effort
• Patient transfer
• Manual handling tasks as required
Working Conditions
• Working hours must be flexible to the needs of the service, this may include working weekends
• Expected to participate in all shift patterns
Teaching/Training
• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at other sites within the network as required
• Assists in the training and/or orientation of clinical support worker, receptionists and any other students
• Complete Christie Care Certificate as mandated by the Trust
• Required to demonstrate tasks and duties to new and less experienced members of the team
This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/principal radiographer
Person specification
Qualifications
Essential criteria
- Vocational healthcare qualification at level 3 or willingness to work towards
- Educated to GCSE level in Maths and English or equivalent qualification
Desirable criteria
- AMSPAR Diploma (Association of Medical Secretaries and Practice Administrators and Receptionists Diploma)
- Completion of Care Certificate
Experience
Essential criteria
- Experience of working in a customer service or patient related environment
- Experience of undertaking administrative duties
Desirable criteria
- Experience of working in a clinical environment within the NHS
- Experience of undertaking clinical duties including venepuncture, observations, ECG recording and wound dressing changes
- Experience of using multiple healthcare IT systems
Skills
Essential criteria
- Effective communication and Customer/patient care skills
- Able to work using own initiative, following instructions from a registered professional and line management
- Ability to demonstrate and share care skills to more junior health care support workers
Desirable criteria
- Phlebotomy/Cannulation skills
- ECG Recording and Observation recording
- Wound dressing skills
Knowledge
Essential criteria
- Understanding of the healthcare support worker role in an Outpatient setting
- IT Literate
Desirable criteria
- Knowledge of Microsoft Office applications
- Evidence of recent training
- Previous experience of Oncology patient management systems
VALUES
Essential criteria
- Ability to demonstrate the organisational values and behaviours
OTHER
Essential criteria
- Available to work flexibly
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Job Description & Person Specification (PDF, 320.4KB)
- The Christie Values and Behaviours (PDF, 919.5KB)
- Strategy Brochure (PDF, 1.0MB)
- Trust Membership - Christie Talent (PDF, 23.0KB)
- Travel to The Christie (PDF, 3.8MB)
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
Communication Skills
• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries
• To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate
Knowledge, training and experience
• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols
• Production of suitable immobilisation equipment
• Provide clinical support for radiotherapy anaesthetic and recovery areas
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
• Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings
Personal Skills
• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided
• Cover the reception desk as needed, answering internal or external telephone calls
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act
Planning and Organisation
• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas
• Using patient management system, ensure all radiotherapy appointments are recorded on CareFlow
• Where appropriate use the CareFlow system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment (if required)
Responsibilities
• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up letters on patient's treatment completion
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation
Patient Care
• Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager
• Will record patient information and data and contribute to the implementation of patients clinical care packages
Freedom to Act
• Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies
• When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from
Effort
• Patient transfer
• Manual handling tasks as required
Working Conditions
• Working hours must be flexible to the needs of the service, this may include working weekends
• Expected to participate in all shift patterns
Teaching/Training
• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at other sites within the network as required
• Assists in the training and/or orientation of clinical support worker, receptionists and any other students
• Complete Christie Care Certificate as mandated by the Trust
• Required to demonstrate tasks and duties to new and less experienced members of the team
This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/principal radiographer
Person specification
Qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Skills
Essential criteria
Desirable criteria
Knowledge
Essential criteria
Desirable criteria
VALUES
Essential criteria
OTHER
Essential criteria
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
DUTIES AND RESPONSIBILITIES
Communication Skills
• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries
• To assist and support radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate
Knowledge, training and experience
• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
• Complies with policies, procedures, rules, regulations and departmental protocols
• Production of suitable immobilisation equipment
• Provide clinical support for radiotherapy anaesthetic and recovery areas
• Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed
• Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings
Personal Skills
• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided
• Cover the reception desk as needed, answering internal or external telephone calls
• Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act
Planning and Organisation
• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas
• Using patient management system, ensure all radiotherapy appointments are recorded on CareFlow
• Where appropriate use the CareFlow system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment (if required)
Responsibilities
• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up letters on patient's treatment completion
• Pre-treatment imaging support
• Prepares patients for diagnostic procedures
• Provide continuity of support during the absence of other clinical support workers, and booking team members
• Clinical and clerical support for all clinics in the Christie network, including AHP services
• Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation
Patient Care
• Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager
• Will record patient information and data and contribute to the implementation of patients clinical care packages
Freedom to Act
• Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies
• When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from
Effort
• Patient transfer
• Manual handling tasks as required
Working Conditions
• Working hours must be flexible to the needs of the service, this may include working weekends
• Expected to participate in all shift patterns
Teaching/Training
• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at other sites within the network as required
• Assists in the training and/or orientation of clinical support worker, receptionists and any other students
• Complete Christie Care Certificate as mandated by the Trust
• Required to demonstrate tasks and duties to new and less experienced members of the team
This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/principal radiographer
Person specification
Qualifications
Essential criteria
- Vocational healthcare qualification at level 3 or willingness to work towards
- Educated to GCSE level in Maths and English or equivalent qualification
Desirable criteria
- AMSPAR Diploma (Association of Medical Secretaries and Practice Administrators and Receptionists Diploma)
- Completion of Care Certificate
Experience
Essential criteria
- Experience of working in a customer service or patient related environment
- Experience of undertaking administrative duties
Desirable criteria
- Experience of working in a clinical environment within the NHS
- Experience of undertaking clinical duties including venepuncture, observations, ECG recording and wound dressing changes
- Experience of using multiple healthcare IT systems
Skills
Essential criteria
- Effective communication and Customer/patient care skills
- Able to work using own initiative, following instructions from a registered professional and line management
- Ability to demonstrate and share care skills to more junior health care support workers
Desirable criteria
- Phlebotomy/Cannulation skills
- ECG Recording and Observation recording
- Wound dressing skills
Knowledge
Essential criteria
- Understanding of the healthcare support worker role in an Outpatient setting
- IT Literate
Desirable criteria
- Knowledge of Microsoft Office applications
- Evidence of recent training
- Previous experience of Oncology patient management systems
VALUES
Essential criteria
- Ability to demonstrate the organisational values and behaviours
OTHER
Essential criteria
- Available to work flexibly
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Job Description & Person Specification (PDF, 320.4KB)
- The Christie Values and Behaviours (PDF, 919.5KB)
- Strategy Brochure (PDF, 1.0MB)
- Trust Membership - Christie Talent (PDF, 23.0KB)
- Travel to The Christie (PDF, 3.8MB)
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