Modern Apprentice - Customer Care Officer - ABC10641 inAberdeen inAberdeen PUBLISHED 28 AUG 2024
Aberdeen City Council rduH46e
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Ability to use ICT systems and programmes, such as Microsoft Office.
Job PurposeBefore applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location:
Marischal College, Broad Street, Aberdeen
Duration:
Fixed Term, Full Time
The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.
About The Role
The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service
frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner
The Post Holder Needs To Hold As a Minimum
Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) OR
Relevant work experience
The Postholder Is Able To Demonstrate
Skills & Experience in:
Ability to understand and follow instructions
Self-motivated team player
Ability to grasp new topics quickly on a self-taught basis
Ability to communicate effectively, including non-verbal, verbal and written forms of
communication
Ability to use ICT systems and programmes, such as Microsoft Office
Understanding Of
Importance of excellent customer service
Importance of confidentiality
Commitment To
Completing the Modern Apprenticeship Programme
Willingness to learn, including using a variety of IT packages
Undertaking training and development as required
Working effectively as part of the Customer Service team
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
Role
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
- have a disability
- are care-experienced and aged 16-29
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
Job Purpose
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location:
Marischal College, Broad Street, Aberdeen
Duration:
Fixed Term, Full Time
The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.
About The Role
The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service
frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner
The Post Holder Needs To Hold As a Minimum
Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) OR
Relevant work experience
The Postholder Is Able To Demonstrate
Skills & Experience in:
Ability to understand and follow instructions
Self-motivated team player
Ability to grasp new topics quickly on a self-taught basis
Ability to communicate effectively, including non-verbal, verbal and written forms of
communication
Ability to use ICT systems and programmes, such as Microsoft Office
Understanding Of
Importance of excellent customer service
Importance of confidentiality
Commitment To
Completing the Modern Apprenticeship Programme
Willingness to learn, including using a variety of IT packages
Undertaking training and development as required
Working effectively as part of the Customer Service team
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
Role
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location:
Marischal College, Broad Street, Aberdeen
Duration:
Fixed Term, Full Time
The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.
About The Role
The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service
frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner
The Post Holder Needs To Hold As a Minimum
Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) OR
Relevant work experience
The Postholder Is Able To Demonstrate
Skills & Experience in:
Ability to understand and follow instructions
Self-motivated team player
Ability to grasp new topics quickly on a self-taught basis
Ability to communicate effectively, including non-verbal, verbal and written forms of
communication
Ability to use ICT systems and programmes, such as Microsoft Office
Understanding Of
Importance of excellent customer service
Importance of confidentiality
Commitment To
Completing the Modern Apprenticeship Programme
Willingness to learn, including using a variety of IT packages
Undertaking training and development as required
Working effectively as part of the Customer Service team
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
Role
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
- have a disability
- are care-experienced and aged 16-29
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
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