HM Revenue & Customs r602WIxF
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Our ideal candidate is someone looking to start or further their career within Facilities Management.
LocationGlasgow
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you passionate about creating high-performing work environments?
Can you turn facilities management challenges into opportunities for continuous improvement?
Are you ready to make a significant impact on government property transformation?
If so, continue reading to find out more about this fantastic opportunity to join HMRC.
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job Description
As a Facilities Management Officer, you will deliver an excellent facilities management (FM) service to our customers for both Hard/Soft FM Services, enabling customers to perform at their best and deliver HMRC’s business objectives.
Main Responsibilities
- To support the Facilities Senior Manager in delivering proactive supplier relationships and manage to deliver services in line with agreed contract performance levels and customer requirements.
- Provide an admin function for the team for financial spend and other requests as required.
- Manage statutory compliance and PPM auditing for the region. Prepare monthly reports and escalate issues to Manager.
- Support team performance and management of cleaning services across the region and manage performance of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers
- Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement.
- Take proactive ownership to manage customer complaints through to timely and successful resolution.
- Ensure provision of high quality and consistent communications with customers and key stakeholders.
- Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management).
Person specification
Our ideal candidate is someone looking to start or further their career within Facilities Management. Someone who can analyse and interpret information from our suppliers and use this to enhance our service to customers. They will be confident in holding discussions with colleagues and suppliers managing performance and should have a good degree of IT skills including MS Excel, Word and Teams. We offer an excellent salary and training package with extensive opportunities for learning and obtaining qualifications.
Essential Criteria
- Recent substantial experience within a facilities management / contract management function
- Experience with MS Excel, recording and presenting data / information
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
Desirable Criteria
- Experience of concerto CAFM system or similar FM management systems.
- Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLAs
- IOSH/NEBOSH/IWFM certification
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
Benefits
Alongside your salary of £28,341, HM Revenue and Customs contributes £8,210 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word personal statement.
Your Personal Statement should detail how your experience matches the roles and responsibilities outlined in the job description and how it meets the essential criteria mentioned, providing evidence to support.
Further details around what this will entail are listed on the applica
Location
Glasgow
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you passionate about creating high-performing work environments?
Can you turn facilities management challenges into opportunities for continuous improvement?
Are you ready to make a significant impact on government property transformation?
If so, continue reading to find out more about this fantastic opportunity to join HMRC.
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job Description
As a Facilities Management Officer, you will deliver an excellent facilities management (FM) service to our customers for both Hard/Soft FM Services, enabling customers to perform at their best and deliver HMRC’s business objectives.
Main Responsibilities
Person specification
Our ideal candidate is someone looking to start or further their career within Facilities Management. Someone who can analyse and interpret information from our suppliers and use this to enhance our service to customers. They will be confident in holding discussions with colleagues and suppliers managing performance and should have a good degree of IT skills including MS Excel, Word and Teams. We offer an excellent salary and training package with extensive opportunities for learning and obtaining qualifications.
Essential Criteria
Desirable Criteria
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of £28,341, HM Revenue and Customs contributes £8,210 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
Your Personal Statement should detail how your experience matches the roles and responsibilities outlined in the job description and how it meets the essential criteria mentioned, providing evidence to support.
Further details around what this will entail are listed on the applica
Glasgow
About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you passionate about creating high-performing work environments?
Can you turn facilities management challenges into opportunities for continuous improvement?
Are you ready to make a significant impact on government property transformation?
If so, continue reading to find out more about this fantastic opportunity to join HMRC.
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job Description
As a Facilities Management Officer, you will deliver an excellent facilities management (FM) service to our customers for both Hard/Soft FM Services, enabling customers to perform at their best and deliver HMRC’s business objectives.
Main Responsibilities
- To support the Facilities Senior Manager in delivering proactive supplier relationships and manage to deliver services in line with agreed contract performance levels and customer requirements.
- Provide an admin function for the team for financial spend and other requests as required.
- Manage statutory compliance and PPM auditing for the region. Prepare monthly reports and escalate issues to Manager.
- Support team performance and management of cleaning services across the region and manage performance of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers
- Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement.
- Take proactive ownership to manage customer complaints through to timely and successful resolution.
- Ensure provision of high quality and consistent communications with customers and key stakeholders.
- Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management).
Person specification
Our ideal candidate is someone looking to start or further their career within Facilities Management. Someone who can analyse and interpret information from our suppliers and use this to enhance our service to customers. They will be confident in holding discussions with colleagues and suppliers managing performance and should have a good degree of IT skills including MS Excel, Word and Teams. We offer an excellent salary and training package with extensive opportunities for learning and obtaining qualifications.
Essential Criteria
- Recent substantial experience within a facilities management / contract management function
- Experience with MS Excel, recording and presenting data / information
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
Desirable Criteria
- Experience of concerto CAFM system or similar FM management systems.
- Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLAs
- IOSH/NEBOSH/IWFM certification
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
Benefits
Alongside your salary of £28,341, HM Revenue and Customs contributes £8,210 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word personal statement.
Your Personal Statement should detail how your experience matches the roles and responsibilities outlined in the job description and how it meets the essential criteria mentioned, providing evidence to support.
Further details around what this will entail are listed on the applica
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
inGlasgow
55.86167144775391 -4.258334636688232 Glasgow, Scotland, United Kingdom 
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