Receptionist / Administration Assistant inAberdeen inAberdeen PUBLISHED 23 JUL 2024

RUBISLAW PLACE MEDICAL GROUP



RECEPTIONIST/ADMINISTRATION ASSISTANT


37 hours per week

Monday/Tuesday/Thursday/Friday

– 1600 Wednesday

An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.


Job Purpose


To assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times.


Key Responsibilities

• Provide the first point of contact between patient and surgery
• Book new and return appointments by telephone or face to face as appropriate
• Record patient’s arrival for appointment
• Record requests for prescriptions
• Produce prescriptions in accordance with practice protocol
• Undertake electronic filing of correspondence in patient’s record
• Deal with queries from patients, health professionals and pharmacists with support from GPs as required
• Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol
• Record requests for home visits with the triage/duty Doctor and prepare summaries for these
• Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol
• Photocopy documents and send faxes as required
• Log outgoing mail in accordance with practice protocol
• Provide admin support in relation to practice recall systems.
  
  

In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.

Annual Leave 22 days plus 8 days public holidays pro rata

Informal enquiries by phone or email are welcome or please send a CV and covering letter to:

Christine Lamb

Practice Manager

Rubislaw Place Medical Group

7 Rubislaw Place

Aberdeen, AB10