Venesky Brown rmogiew
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
Responsibilities
- As a Contact Centre Advisor you'll be the frontline support for inquiries related to cleansing, waste management, garden waste permits, bin uplifts, and more.
- Utilising various systems like Firmstep, Remedy, and Lagan, you'll provide top-notch assistance to callers, ensuring their inquiries are resolved efficiently and effectively.
Essential Skills
- Excellent Communication: Clear and concise communication skills are essential for effectively assisting callers and conveying information.
- Customer Service Excellence: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.
- Problem-Solving Abilities: The ability to think quickly on your feet and resolve issues promptly to meet caller needs and have the ability to work under pressure
- Adaptability: Comfortable working with various systems and tools to handle diverse inquiries and tasks.
- Team Player: Collaborative spirit and willingness to work with colleagues to achieve team goals.
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Customer Contact Centre Advisor for as soon as possible until October 2024 on a rate of £12.62/hour PAYE. These roles will be based onsite.
Responsibilities
Essential Skills
Responsibilities
- As a Contact Centre Advisor you'll be the frontline support for inquiries related to cleansing, waste management, garden waste permits, bin uplifts, and more.
- Utilising various systems like Firmstep, Remedy, and Lagan, you'll provide top-notch assistance to callers, ensuring their inquiries are resolved efficiently and effectively.
Essential Skills
- Excellent Communication: Clear and concise communication skills are essential for effectively assisting callers and conveying information.
- Customer Service Excellence: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.
- Problem-Solving Abilities: The ability to think quickly on your feet and resolve issues promptly to meet caller needs and have the ability to work under pressure
- Adaptability: Comfortable working with various systems and tools to handle diverse inquiries and tasks.
- Team Player: Collaborative spirit and willingness to work with colleagues to achieve team goals.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to view Start practice interview NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about Glasgow Click to view
![]()
Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
inGlasgow
55.861698150634766 -4.25832986831665 Glasgow, Scotland, United Kingdom 
Locations are approximate.
Learn more