Customer Service Executive inSalford inSalford PUBLISHED 11 SEP 2024

• Providing excellent customer service to secondary care providers
• Processing and management of incoming customer orders
• Develop and maintain relationships with Hospital procurement Teams
  
  

Customer Service Executive

Salford

£25.5k
My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Salford depot. You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc. where problem solving, query handling alongside data input form the basis of this role.
Monday – Friday

09:00 – 17:30

Key Responsibilities:

• Providing excellent customer service to secondary care providers nationwide
• Processing and management of incoming customer orders, via email and phone
• Ensuring requests for information, delivery discrepancies and credits are dealt with
• Goods receipt processing, liaising with suppliers re any identified discrepancies
• Working closely with internal procurement teams to ensure continuity of supply
• Generate and proof check Goods received reports
• Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
• Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
• Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
• Maintain accuracy of all sales order related information within the company systems
• Communication with Procurement, Finance and Operations regarding supply, credit and deliveries
  
  

Key Skills:

• Experience working in a customer service led & administrative role.
• Ability to be organised to prioritise workload
• Excellent communication skills
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
• Ability to work under pressure and be flexible in their approach
  
  

This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.