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You will be working directly with the complaints team which consists of a Complaints Manager, two Complaints Advisors and two Complaints Investigators.
You will be carrying out administrative tasks such as logging complaints amass medical records and actively assisting complainants through various channels to progress their complaint.
Hours of Service 8.30-4.30
Fixed Term/Secondment Post - 3 Months
Are you seeking a change where you can have a positive impact upon patient experience where no two days are the same, then this may be the role for you.
The Complaints team is a team where you will provide an accessible and responsive service, offering on advice, and guidance for patients relatives and members of the public who wish to raise concerns about their care.
In this post, you will provide administrative support to a team that aims to resolve concerns quickly and efficiently and in accordance with the NHS complaints regulations. You will be dealing with highly sensitive situations.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
We are seeking to appoint a committed and energetic individual who has the right values to join our team. The individual must be enthusiastic, motivated, have sensitivity and tact, someone who is able to demonstrate excellent communication and interpersonal skills
On a daily basis, you will respond to emails, log complaints, respond to phone calls and be the first point of contact and liaise with key staff to address questions, issues and concerns
Experience of general administration duties and a comprehensive knowledge of Microsoft Office packages are required. Experience and knowledge of using Datix reporting system is desirable.
You will be working directly with the complaints team which consists of a Complaints Manager, two Complaints Advisors and two Complaints Investigators.
You will be carrying out administrative tasks such as logging complaints amass medical records and actively assisting complainants through various channels to progress their complaint.
Hours of Service 8.30-4.30
Fixed Term/Secondment Post - 3 Months
Are you seeking a change where you can have a positive impact upon patient experience where no two days are the same, then this may be the role for you.
The Complaints team is a team where you will provide an accessible and responsive service, offering on advice, and guidance for patients relatives and members of the public who wish to raise concerns about their care.
In this post, you will provide administrative support to a team that aims to resolve concerns quickly and efficiently and in accordance with the NHS complaints regulations. You will be dealing with highly sensitive situations.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
We are seeking to appoint a committed and energetic individual who has the right values to join our team. The individual must be enthusiastic, motivated, have sensitivity and tact, someone who is able to demonstrate excellent communication and interpersonal skills
On a daily basis, you will respond to emails, log complaints, respond to phone calls and be the first point of contact and liaise with key staff to address questions, issues and concerns
Experience of general administration duties and a comprehensive knowledge of Microsoft Office packages are required. Experience and knowledge of using Datix reporting system is desirable.
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