Administration Assistant inMarket Weighton inMarket Weighton PUBLISHED 17 DEC 2023

Band 2 PERMANENT

Humber Teaching NHS Foundation Trust rejI9aGy

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You will be the first point of contact for our patients either face to face or on the telephone.

For further information with regard to this vacancy, please see the attached Job Description and Person Specification

If you enjoy helping patients and working in a fast paced environment, this could be the role for you. Candidates will need to be organised, able to solve problems and work to tight deadlines, whilst maintaining accuracy and attention to detail.

Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.

You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team to meet the needs of patients, nurses and GPs. The hours of work can be discussed.

The main duties of the role will include -

To provide administrative support to and contribute to the planning and development of the department as a member of the team
To greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.

The practice operates between 08:00-18:00 Monday to Friday but a degree of flexibility to cover is expected to cover for annual leave / sickness. There will be a requirement to work until 8.00 pm on Thursday each week when the Practice is open for Enhanced Access appointments.

The role is varied and highly demanding, requiring a person with exceptional organisational ability and able to work under pressure while providing a positive and responsive professionalism on behalf of the practice

For further information with regard to this vacancy, please see the attached Job Description and Person Specification

Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.

The main duties of the role will include -

To provide administrative support to and contribute to the planning and development of the department as a member of the team
To greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.

More information related to this job opportunity, from jobsincare:

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Useful skills for an Administration Assistant: Click to view

To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:

Essential Skills

1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.

2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.

3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.

4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.

5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.

6. Problem-Solving Skills: Capability to identify issues and find practical solutions.

7. Customer Service Skills: A professional approach to dealing with both internal and external customers.

8. Teamwork: Ability to work collaboratively in a team environment.

9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.

Qualifications

- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.

- Relevant Experience: Previous administrative or office experience can be advantageous.

- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.

- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.

Additional Considerations

- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.

- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.

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