Therapy Appointments Officer inCamberley inCamberley PUBLISHED 21 JUL 2024

Frimley Health NHS Foundation Trust rkTxobU

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Job Overview

You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients. This role will be working with the Therapy Appointments Booking team predominantly based at Fleet and Frimley Park Hospital.

Main duties of the job

As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
You will be mainly based at Fleet Community Hospital with the opportunity to work at Frimley Park Hospital and Farnham Hospital in the future.
To be responsible for managing clinicians’ diary templates
To make sure that all new patients are registered
To update patient information on systems, as and when required to ensure timely accurate data.
To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
To provide administrative support to the Dietetic outpatients service.
To provide administrative support to the Therapy outpatients service.
To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
To liaise with other departments to ensure seamless patient care.
To maintain an exemplary standard of customer care and patient confidentiality.

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

NVQ Level 3 English / Maths or equivalent
Basic IT Knowledge

Desirable criteria

Knowledge of EPIC

Competencies

Essential criteria

Good organisational Skills
Attention to detail
Administrative skills

Desirable criteria

NHS admin processes experience

Experience

Essential criteria

Reception or relevant customer experience
Previous contact in a working environment with the general public

Desirable criteria

Working in a Team
Working in a large diverse public sector organisation e.g. NHS

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now

As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
You will be mainly based at Fleet Community Hospital with the opportunity to work at Frimley Park Hospital and Farnham Hospital in the future.
To be responsible for managing clinicians’ diary templates
To make sure that all new patients are registered
To update patient information on systems, as and when required to ensure timely accurate data.
To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
To provide administrative support to the Dietetic outpatients service.
To provide administrative support to the Therapy outpatients service.
To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
To liaise with other departments to ensure seamless patient care.
To maintain an exemplary standard of customer care and patient confidentiality.