Day Surgery Unit - Ward Administrator inOxford inOxford PUBLISHED 17 SEP 2024

The purpose of this role is to provide an efficient and high standard of clerical and

administrative service to the ward. Our team of Ward Administrators are the first

point of contact into the unit for patients, relatives and visitors; and ensure the

smooth running of the admission and discharge process for patients attending for

surgery. They ensure that all necessary arrangements and records are in place

ahead of admission and update the Electronic Patient Record (EPR) system. The role also

supports the nursing team in the unit with all relevant administrative tasks.

Ward Administrators proactively engage in developing the ward, identifying areas for improvement and working with the team to develop and implement these. They are expected to be friendly, helpful and polite towards all patients and relatives ensuring a high standard of patient experience is delivered at all times in the unit.

There is also the requirement to support the wider Theatre department and help cover other administrative roles in the event of absence and annual leave.


PLEASE READ THE ATTACHED DETAILED JOB DESCRIPTION AND PERSON SPECIFICATIONS

• Act as a first point of contact for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries relating to admission, discharge, visiting times, contact numbers and parking.
• Provide excellent customer care that demonstrates a caring and responsive approach to those attending the unit and the staff within.
• Answer incoming telephone calls from patients, relatives and other hospital departments. Dealing with queries in a professional manner or redirecting appropriately, taking clear messages where necessary.
• Communicate and liaise with internal and external organisations for example pre-assessment and surgical administration teams.
• Liaise with other departments and Medical Records to obtain patient notes in a timely manner ahead of admissions.
• Book and track medical notes on the EPR system.
• Ensure all patients have relevant paperwork and forms attached to their notes for the nursing and medical staff to complete.
• File documentation relating to admission, surgery and discharge in patient notes upon discharge from the unit.
• Maintain an organised and up to date filing system of notes ensuring that all medical records are in order before leaving the ward.
• Book patients onto the EPR system on arrival, to check demographic details and amend as necessary.
  
  

Oxford University Hospitals NHS Foundation Trust
is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.


We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.


These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

For further details / informal visits contact: Name: Irene Christopher Job title: Admin Manager Email address:

Please email if you would like to more details or for an informal chat.