American Airlines rlHUue0
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Provide a consistently high-quality customer service ensuring a seamless experience at all contact points.
IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role is a part of the London Heathrow Customer Services team within our International division. You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of customer services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within customer services, while reporting into and taking instructions from the Team Leaders.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Provide a consistently high-quality customer service ensuring a seamless experience at all contact points
- Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
- Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift
- Conduct relevant administrative duties e.g. ATAC, preflight and post flight departure
- Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote and sell AA services and products to our customers
- Attend and complete all compulsory training by given deadlines
- Adhere to and promote safe working practices all times
- Carry out any other reasonable duties consistent with the post
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Possess excellent interpersonal skills
- Possess a solution orientated approach
- The ability to resolve conflicts professionally within time constraints
- The ability to handle a stress environment effectively and work with minimum supervision
- Possess a strong customer focus and enjoy face to face contact with customers
- Be able to be a representative of the Company at all times
- Be well groomed appearance & adhere to the uniform standards at all times
- The ability and willingness to work in a shift environment (including weekends, bank and public holidays)
- Be reliable and punctual
- Be compliant with all American Airlines policies and procedures
- The ability to communicate both written and verbally to a high standard
- Be in possession of a valid BAA airside pass
- Be GSAT trained
- The willingness and ability to successfully complete all relevant training
- Be in possession of a valid DVLA driving license, post holder must be willing to apply for a BAA driving license as and when required
- The willingness and ability to train and hold a valid BAA jet bridge permit as and when required
Preferred Qualifications- Education & Prior Job Experience
- Computer knowledge including Microsoft Word, Excel and email
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role is a part of the London Heathrow Customer Services team within our International division. You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of customer services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within customer services, while reporting into and taking instructions from the Team Leaders.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role is a part of the London Heathrow Customer Services team within our International division. You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of customer services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within customer services, while reporting into and taking instructions from the Team Leaders.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Provide a consistently high-quality customer service ensuring a seamless experience at all contact points
- Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
- Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift
- Conduct relevant administrative duties e.g. ATAC, preflight and post flight departure
- Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote and sell AA services and products to our customers
- Attend and complete all compulsory training by given deadlines
- Adhere to and promote safe working practices all times
- Carry out any other reasonable duties consistent with the post
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Possess excellent interpersonal skills
- Possess a solution orientated approach
- The ability to resolve conflicts professionally within time constraints
- The ability to handle a stress environment effectively and work with minimum supervision
- Possess a strong customer focus and enjoy face to face contact with customers
- Be able to be a representative of the Company at all times
- Be well groomed appearance & adhere to the uniform standards at all times
- The ability and willingness to work in a shift environment (including weekends, bank and public holidays)
- Be reliable and punctual
- Be compliant with all American Airlines policies and procedures
- The ability to communicate both written and verbally to a high standard
- Be in possession of a valid BAA airside pass
- Be GSAT trained
- The willingness and ability to successfully complete all relevant training
- Be in possession of a valid DVLA driving license, post holder must be willing to apply for a BAA driving license as and when required
- The willingness and ability to train and hold a valid BAA jet bridge permit as and when required
Preferred Qualifications- Education & Prior Job Experience
- Computer knowledge including Microsoft Word, Excel and email
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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